Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Sorocaba, Brazil on CareerHub.
TOTVS
São Paulo, SP, Brazil
The role involves strategically leading the HR Product Special Ops Center to stabilize and normalize strategic customer accounts, managing multidisciplinary squads and executive stakeholders to recove…
Privalia
São Paulo, SP, Brazil
Lead the company's customer experience strategy by integrating human support, AI automation via Agentforce, and data intelligence. Key focus includes: Manage omnichannel operations
Empresa Confidencial
São Paulo, SP, Brazil
>Lead a 24/7 multi-channel customer experience operation for creators and subscribers, focusing on scalability and quality. Drive the reduction of ticket volume through root cause analysis and the imp…
TOTVS
São Paulo, SP, Brazil
The Coordenador de Experiência do Cliente will lead tactical squads to manage a client portfolio, focusing on churn prevention and revenue stability while acting as the primary point of contact for cl…
Grupo Comolatti
São Paulo, SP, Brazil
Responsible for ensuring excellence in customer experience in post-sales processes, managing warranties, returns, and non-conformities while focusing on efficiency and continuous improvement. Key focu…
Uranet Projetos e Sistemas
São Paulo, SP, Brazil
Lead customer service teams to ensure operational efficiency, quality, and continuity of service. Key focus includes: Lead customer service teams to ensure operational efficiency, quality, and continu…
TOTVS
São Paulo, SP, Brazil
Lead the daily operational execution of squads to ensure customer success, retention, and technical delivery within deadlines. Key focus includes: Lead the daily operational execution of squads
Vulcabras
Jundiaí, SP, Brazil
Lead the Customer Experience and Enchantment strategy focusing on loyalty, relationship building, and journey optimization. Key focus includes: Lead the Customer Experience and Enchantment strategy fo…
Santander Brasil
São Paulo, SP, Brazil
The role focuses on mapping and improving customer experience processes to ensure operational efficiency and excellence. Key focus includes: Mapping and improving customer experience processes
Grupo Redebrasil
São Paulo, SP, Brazil
Supervise the activities and performance of collections operations to ensure delivery goals and operational infrastructure are met. Key focus includes: Supervise the activities and performance of coll…
TOTVS
São Paulo, SP, Brazil
Lead the daily operational execution of squads to ensure customer success, retention, and technical delivery within deadlines. Key focus includes: Lead the daily operational execution of squads to ens…
Santander
São Paulo, SP, Brazil
The Team Leader will map, analyze, and propose process improvements to enhance customer experience and operational efficiency. Key focus includes: Map, analyze, and propose process improvements
Interplayers
São Paulo, SP, Brazil
Responsible for the direct management of customer service agents and analysts within a Contact Center, focusing on team development and result achievement. Key focus includes: Monitoring operational i…
AEC Inc.
São Paulo, SP, Brazil
Supervise and develop an operational team focused on Premium customer service while monitoring performance indicators and NPS. Key focus includes: Supervise and develop an operational team focused on …
Loft
São Paulo, SP, Brazil
Lead multidisciplinary customer service teams to ensure high performance and excellence in B2B and B2C interactions. Key focus includes: Lead multidisciplinary customer service teams to ensure high pe…
ALLOS
São Paulo, SP, Brazil
The role involves coordinating and leading customer service teams to ensure excellence and enhance the overall customer experience across various mall touchpoints. Key focus includes: Coordinate and l…
RecycleWare
SP, Brazil
Manage the end-to-end customer support ticket lifecycle to ensure timely resolution and prevent pending issues. Key focus includes: Manage the end-to-end customer support ticket lifecycle to ensure ti…
VR
São Paulo, SP, Brazil
The Senior Customer Experience Analyst will manage BPO call center operations, focusing on key performance indicators to ensure quality service and drive operational efficiency. Key focus includes: Ma…
AUTOMOB
São Paulo, SP, Brazil
The role involves leading the management of customer experience indicators and designing processes to capture the Voice of the Customer, while developing strategic dashboards and implementing action p…
Unico Skill
São Paulo, SP, Brazil
Manage a portfolio of high-complexity B2B Enterprise clients to drive expansion, increase license usage, and generate continuous value. Key focus includes: Manage a portfolio of high-complexity B2B En…