Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Malaysia on CareerHub.
Bloomthis
Petaling Jaya, Selangor, Malaysia
The Customer Experience Manager will lead the CX team to enhance customer relations by developing a service culture playbook and training staff in high-level communication. Key focus includes: Lead th…
Prudential Services Asia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Senior Executive, Customer Experience is responsible for enhancing customer satisfaction and improving service delivery. Key focus includes: Perform key responsibilities as assigned.
TP
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Lead and motivate a team of customer service representatives to achieve performance targets and maintain quality standards. Key focus includes: Lead and motivate a team of customer service representat…
TP
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Team Leader - Mandarin will lead and motivate a team of Customer Service Executives to ensure operational KPIs and high-quality service standards are met. Key focus includes: Lead and motivate a t…
LUXASIA
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Lead and develop customer service operations across all channels to ensure an exceptional end-to-end customer experience. Key focus includes: Lead and develop customer service operations across all ch…
Castlery
Johor Bahru, Johor, Malaysia
The Senior Customer Experience Agent will own customer cases end-to-end, resolving issues independently across email, chat, and phone. Key focus includes: Own customer cases end-to-end
PRISM+
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Delivery Experience Coordinator will coordinate delivery schedules, monitor vendor performance, and address customer inquiries related to order scheduling and delivery. Key focus includes: Coordin…
YTY Group
Sitiawan, Perak, Malaysia
Lead the Customer Care team to ensure excellent service and engagement while taking full ownership of customer orders and issue resolution. Key focus includes: Lead the Customer Care team to ensure ex…
CIMB
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Branch Manager will oversee sales, service, and compliance to ensure the branch performs excellently. They will also inspire and motivate their team to achieve shared goals while building strong r…
Concentrix
Malaysia
The Senior SME provides floor support, coaching, and feedback to agents while monitoring team metrics and quality scores. They handle escalated calls and supervise the team in the absence of the Team …
Concentrix
Sepang, Selangor, Malaysia
The Team Leader supervises call center associates to ensure performance metrics and contractual KPIs are achieved through coaching and accountability. Key focus includes: Supervises call center associ…
CIMB
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Develop and execute a comprehensive customer experience strategy for Consumer Banking in Malaysia, analyzing data to improve customer journeys. Key focus includes: Develop and execute customer experie…
alrajhi bank Malaysia
Shah Alam, Selangor, Malaysia
Responsible for overseeing a digital-first Financial Centre with full P&L accountability, driving sales performance in wealth management and deposits. Key focus includes: Oversee a digital-first Finan…
Prudential Services Asia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Provide dedicated claims services to claimants and Financial Service Consultants, ensuring efficient and effective claims management. Key focus includes: Adjudicate claims
Great Eastern
Malaysia
Assist the Manager in overseeing smooth motor claims operations and ensuring all KPIs and compliance benchmarks are met. Key focus includes: Assist the Manager in overseeing smooth motor claims operat…
One People Team
Malaysia
The Customer Experience Manager will lead and scale the Customer Support and Customer Success functions to enhance partner success, product adoption, and retention. Key focus includes: Lead and scale …
Concentrix
Sepang, Selangor, Malaysia
The Team Lead (Mandarin) will supervise a group of call center associates, ensuring performance meets contractual KPIs and providing expertise for escalated calls. Key focus includes: Supervise a grou…
CIMB
Seremban, Negeri Sembilan, Malaysia
The Branch Manager will oversee sales, service, and compliance to ensure top-notch performance. They will also guide and motivate their team to achieve shared goals while developing strong relationshi…
Prudential Services Asia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Senior Executive in Policy Servicing will process customer requests under the Shield function according to guidelines and service standards, ensuring escalation cases are flagged and worked toward…
Prudential Services Asia
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
The Senior Officer, Major Claims will assess major claims, assist in approvals exceeding assessors' authority, and supervise daily operations. Key focus includes: Assess major claims