Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Hong Kong on CareerHub.
HSBC
Kowloon, Hong Kong
The Manager, Customer Experience will execute holistic CX strategies and implement AI-powered tools to drive customer advocacy and operational efficiency. Key focus includes: Execute holistic CX strat…
Manulife
Hong Kong Island, Hong Kong
The Manager, Customer Relations is responsible for managing a portfolio of strategic employer relationships and delivering exceptional service experiences. Key focus includes: Manage a portfolio of st…
China CITIC Bank International Limited
Hong Kong Island, Hong Kong
The Senior Manager will lead and coach a team to complete CDD profiles, periodic reviews, and triggered reviews while ensuring quality and compliance. Key focus includes: Lead and coach a team to comp…
Cathay Group
Hong Kong Island, Hong Kong
The Assistant Manager Channel Experience will provide guidance on quality evaluations and coaching practices to ensure service excellence while analyzing customer feedback and collaborating with stake…
hktservice
Hong Kong Island, Hong Kong
>The role involves managing inbound and outbound calls while supervising the resolution of complex customer complaints. Additionally, the executive will assist in managing a sub-team by monitoring qua…
Cathay Pacific
Hong Kong Island, Hong Kong
The Cabin Crew Service Excellence Manager is responsible for leading and engaging cabin crew to ensure service excellence and high performance. Key focus includes: Leading and engaging cabin crew to e…
Chubb
Hong Kong Island, Hong Kong
The Case Manager acts as the primary contact for brokerage and partnership channels to ensure timely resolution of queries and assists in refining servicing frameworks and participating in service enh…
Hays
Hong Kong Island, Hong Kong
Lead and oversee the Assistant Relationship Manager team to ensure operational excellence and efficient servicing for HNW/UHNW clients. Key focus includes: Lead and oversee the Assistant Relationship …
Mandatory Provident Fund Schemes Authority (MPFA)
Kowloon, Hong Kong
The role involves supervising case officers in handling enquiries and complaints regarding MPF products and service providers, identifying legislative breaches, improving operational systems, and draf…
Prudential Hong Kong
Hong Kong Island, Hong Kong
The role focuses on resolving complex policy servicing requests and appeals while maintaining strong relationships with distribution channels through branch visits and training. Key focus includes: Re…
ZA
Hong Kong Island, Hong Kong
Manage end-to-end customer complaints for banking products and conduct quality investigations according to guidelines. Key focus includes: Manage end-to-end customer complaints for banking products
Futu Holdings Limited
Hong Kong Island, Hong Kong
The Branch Manager is responsible for overseeing daily store operations, including team recruitment, training, and the implementation of SOPs to ensure service quality. Key focus includes: Overseeing …
FWD Insurance
Hong Kong Island, Hong Kong
The Vice President of Customer Management will lead and drive the end-to-end customer strategy, experience, and value management across the insurance value chain for the Group. Key focus includes: Lea…
BoF Careers
Hong Kong Island, Hong Kong
The role is responsible for developing and executing clienteling strategies to retain and grow high-value clients across HKMO stores. Key focus includes: Develop and execute clienteling strategies to …
Third Bridge
Hong Kong
The Associate, Client Service role involves engaging industry experts to provide insights for clients, managing projects, and scheduling expert calls under tight deadlines. Key focus includes: Find, c…
hktservice
Hong Kong Island, Hong Kong
Lead a team to handle and resolve customer complaints related to eMPF, ensuring compliance and timely resolution. Key focus includes: Oversee and conduct investigations into customer complaints.
BDO Unibank
Hong Kong Island, Hong Kong
Manage the wealth of high-net-worth and ultra-high-net-worth individuals by providing holistic investment and asset structuring solutions. Key focus includes: Manage the wealth of high-net-worth and u…
The Straits Network
Hong Kong Island, Hong Kong
Manage end-to-end expert matching and client engagement for the Korea market while providing research and consulting support. Key focus includes: Manage end-to-end expert matching and client engagemen…
Prudential Hong Kong
Hong Kong Island, Hong Kong
The role focuses on translating customer operations strategy and performance data into compelling executive narratives and high-quality visual communications. Key focus includes: Translating customer …
TEKsystems
Hong Kong Island, Hong Kong
The Client Solutions Manager serves as the primary point of contact for assigned clients, managing relationships and ensuring high-quality service delivery while analyzing campaign performance data to…