Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Hong Kong on CareerHub.
HSBC
Kowloon, Hong Kong
The Manager, Customer Experience will support the CX roadmap by coordinating and delivering assigned initiatives, tracking progress, and facilitating journey mapping and service design workshops. Key …
Cathay Group
Hong Kong Island, Hong Kong
The Assistant Manager Channel Experience will provide guidance on quality evaluations and coaching practices to ensure service excellence while analyzing customer feedback and collaborating with stake…
Cathay Pacific
Hong Kong Island, Hong Kong
The Cabin Crew Service Excellence Manager is responsible for leading and engaging cabin crew to ensure service excellence and high performance. Key focus includes: Leading and engaging cabin crew to e…
HSBC
Kowloon, Hong Kong
The Assistant Manager AMO will assist the Area Manager in managing branches to achieve KPIs and implement business strategies for customer service and operational efficiency. Key focus includes: Assis…
Sun Life
Hong Kong
The Policy Administration Manager oversees daily operations of policy administration, ensuring service level accuracy and enhancing client experience. Key focus includes: Oversee daily operation of po…
FWD Insurance
Hong Kong Island, Hong Kong
The Vice President of Customer Management will lead and drive the end-to-end customer strategy, experience, and value management across the insurance value chain for the Group. Key focus includes: Lea…
hktservice
Hong Kong Island, Hong Kong
Lead a team to handle and resolve customer complaints related to eMPF, ensuring compliance and timely resolution. Key focus includes: Oversee and conduct investigations into customer complaints.
EcoVadis
Hong Kong Island, Hong Kong
Support EcoVadis subscribers to maximize customer satisfaction, retention, revenue, and value perception. Key focus includes: Manage existing APJ market maximizing revenue and improving customer exper…
Third Bridge
Hong Kong
The Associate, Client Service role involves engaging industry experts to provide insights for clients, managing projects, and scheduling expert calls under tight deadlines. Key focus includes: Find, c…
West Kowloon Cultural District Authority
Hong Kong Island, Hong Kong
This is a fixed-term contract position of 2-year with possibility for renewal subject to organisational needs and individual performance. The job holder will be responsible for managing the accessibil…
TEKsystems
Hong Kong Island, Hong Kong
The Client Solutions Manager serves as the primary point of contact for assigned clients, managing relationships and ensuring high-quality service delivery while analyzing campaign performance data to…
China Mobile International MENA Region
New Territories, Hong Kong
The Service Manager is responsible for managing key accounts and ensuring customer satisfaction through effective service delivery. Key focus includes: Manage key accounts and maintain strong client r…
Sun Life
Hong Kong
The Policy Administration Manager oversees daily operations of policy administration, ensuring service level accuracy and enhancing client experience. This role involves leading a team, implementing p…
DBS Bank
Hong Kong
The Relationship Manager will lead and manage a team to deliver exceptional customer service and achieve business goals within the Business Banking portfolio. Key focus includes: Lead and manage a tea…
HSBC Global Services Limited
Hong Kong Island, Hong Kong
The Client Service Executive (CSE Floater) serves as a primary point of contact for high net worth or ultra-high net worth individual clients, supporting Relationship Managers in deepening client rela…
AIFTeam
Hong Kong Island, Hong Kong
The Senior Customer Care Manager will lead the Customer Care team to deliver exceptional customer service and ensure high service standards in a fast-paced environment. Key focus includes: Lead the Cu…
JPMorgan Chase & Co.
Hong Kong Island, Hong Kong
As an Associate in the Client Service Team, you will be the primary point of contact for service-related needs of Private Bank clients. Working as part of an integrated team, you will support Bankers …
hktservice
Hong Kong Island, Hong Kong
The Contact Centre Deputy Lead will assist in overseeing the daily operations of all contact centre sub-units, ensuring seamless service delivery and strategic advisory to the management team. Key foc…
EcoVadis
Hong Kong Island, Hong Kong
Support the subscribers of the EcoVadis network to maximize customer satisfaction, retention, revenue and value perception. Key focus includes: Manage our existing China market maximizing revenue, dri…
AIA
Hong Kong
Responsible for providing services to customers relating to sales, promotions, billing inquiries, service requests, and complaints, while driving customer retention initiatives. Key focus includes: Ac…