Customer Service Jobs in Jakarta, Indonesia

Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Jakarta, Indonesia on CareerHub.

Onboarding Manager

Christine Adams

Tangerang, Banten, Indonesia

In-OfficeFull TimeMid-Level

The Onboarding Manager will lead the end-to-end onboarding process for new merchants, ensuring a smooth transition from contract signing to go-live. Key focus includes: Lead the end-to-end onboarding …

Customer Success Manager (Indonesia Based)

Nimbly Technologies

Tangerang, Banten, Indonesia

In-OfficeFull TimeMid-Level

Lead the onboarding process for new clients and maintain strong relationships with key stakeholders. Key focus includes: Lead the onboarding process for new clients.

Customer Relationship Executive

Tiara Hana

Bogor, West Java, Indonesia

In-OfficeFull TimeMid-Level

The Customer Relationship Executive is responsible for managing customer relationships and ensuring customer satisfaction. Key focus includes: Manage customer relationships

Head of Customer Service

GSM | XanhSM Co.,LTD

Jakarta, Indonesia

In-OfficeFull TimeSenior-Level

Oversee a large contact center team, ensuring efficiency and high service standards while developing strategies to enhance customer satisfaction. Key focus includes: Oversee a large contact center tea…

Complaint Handling - SE

Linktree

Jakarta, Jakarta, Indonesia

In-OfficeFull TimeEntry-Level

Responsible for end-to-end complaint handling by analyzing underwriting and non-underwriting cases, ensuring SOP and policy compliance, managing KPIs/SLAs, and driving service quality improvements thr…

Branch Manager - UOB Plaza

UOB

Jakarta, Jakarta, Indonesia

In-OfficeFull TimeMid-Level

Responsible for the overall management and performance of the UOB Plaza branch, focusing on sales, operations, and customer service. Key focus includes: Responsible for the overall management and perf…

Barista

Komu Komu Group

Tangerang, Banten, Indonesia

In-OfficeFull TimeEntry-Level

The Barista is responsible for preparing and serving beverages according to company standards and ensuring a high-quality customer experience. Key focus includes: Preparing and serving beverages accor…

Drivers Verification Group Lead

inDrive

Jakarta, Jakarta, Indonesia

In-OfficeFull TimeMid-Level

Lead the Drivers Verification team to ensure compliance and efficiency in driver onboarding across Indonesia. Key focus includes: Oversee daily operations of the Drivers Verification team.

Customer Operations

The Gradient

West Java, Indonesia

In-OfficeFull TimeEntry-Level

The Customer Operations role focuses on ensuring customer satisfaction and efficient service delivery. Key focus includes: Perform key responsibilities as assigned.

Customer Relation

Viction+

Tangerang, Banten, Indonesia

In-OfficeFull TimeEntry-Level

The role involves managing customer inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction while maintaining customer relationships and improving retention rates. …

Senior Customer Care Representative

Givaudan SA

West Java, Indonesia

In-OfficeFull TimeSenior-Level

As a Senior Customer Care Representative in Indonesia, you will manage customer orders and ensure a reliable, efficient service from order intake to delivery. You will work with Sales, Operations and …

E-Commerce CS Lead

Bisa Tumbuh

Tangerang, Banten, Indonesia

In-OfficeContractMid-Level

The CS Lead will supervise the customer service team, ensuring high-quality responses to customer inquiries and effective complaint handling. They will also coordinate with internal teams to maintain …

Admin & Call Center Specialist (Water Purifier Retail)

PT Talenta Eksekutif Asia

Tangerang, Banten, Indonesia

In-OfficeContractEntry-Level

The Admin & Call Center Specialist will support customer service operations, sales administration, and customer engagement activities. Key focus includes: Manage customer communications

Technical Support Specialist

Braze

Jakarta, Jakarta, Indonesia

In-OfficeFull TimeMid-Level

As a Technical Support Specialist, you will be a vital member of our Global Customer Support organization—serving as a trusted product expert, primary point of contact for inbound questions and owner …

E-Commerce Sales Support Specialist

TalentPop App

West Java, Indonesia

RemoteFull TimeEntry-Level

Assist customers with inquiries and promote a positive shopping experience while driving sales through upselling. Key focus includes: Assist customers with inquiries.

Customer Success Officer (Mandarin Speaking)

PT Chandra Asri Pacific Tbk.

Tangerang, Banten, Indonesia

In-OfficeFull TimeMid-Level

The Customer Success Officer is responsible for managing end-to-end order fulfillment and ensuring an exceptional customer experience throughout the sales cycle. Key focus includes: Managing end-to-en…

Associate, Treasures Relationship Manager, Consumer Banking

DBS Bank

North Jakarta, Jakarta, Indonesia

In-OfficeFull TimeEntry-Level

Develop and maintain strong relationships with high-net-worth clients while providing tailored financial solutions. Key focus includes: Collaborate with various teams to ensure seamless service delive…

Customer Relations Staff

Viction+

Tangerang, Banten, Indonesia

In-OfficeFull TimeEntry-Level

The Customer Relations Staff will support the company by organizing meeting agendas between customers and the company, managing customer data, and providing solutions to transaction problems. Key focu…

Commis I Chocolatier

Marriott

Jakarta, Indonesia

In-OfficeFull TimeEntry-Level

The candidate will be responsible for the production of artisanal chocolates, pralines, and confectionery. Additionally, they will handle bread and pastry preparation, from dough production to elegant…

Customer Relation Staff

VIFX Jakarta Sona Topas

East Jakarta, Jakarta, Indonesia

In-OfficeFull TimeEntry-Level

The selected candidate will analyze business processes, participate in strategic planning initiatives, assist cross-functional teams, and support organizational goals. This role offers a clear pathway…

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