Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Shenzhen, China on CareerHub.
HSBC
Kowloon, Hong Kong
The Manager, Customer Experience will execute holistic CX strategies and implement AI-powered tools to drive customer advocacy and operational efficiency. Key focus includes: Execute holistic CX strat…
Manulife
Hong Kong Island, Hong Kong
The Manager, Customer Relations is responsible for managing a portfolio of strategic employer relationships and delivering exceptional service experiences. Key focus includes: Manage a portfolio of st…
China CITIC Bank International Limited
Hong Kong Island, Hong Kong
The Senior Manager will lead and coach a team to complete CDD profiles, periodic reviews, and triggered reviews while ensuring quality and compliance. Key focus includes: Lead and coach a team to comp…
Cathay Group
Hong Kong Island, Hong Kong
The Assistant Manager Channel Experience will provide guidance on quality evaluations and coaching practices to ensure service excellence while analyzing customer feedback and collaborating with stake…
ЕВН Македонија
Foshan, Guangdong Province, China
This role involves managing team operations, supervising performance evaluations, and coordinating between departments while focusing on team construction and driving the implementation of organizatio…
hktservice
Hong Kong Island, Hong Kong
>The role involves managing inbound and outbound calls while supervising the resolution of complex customer complaints. Additionally, the executive will assist in managing a sub-team by monitoring qua…
ЕВН Македонија
Foshan, Guangdong Province, China
This role is responsible for managing team operations, coordinating between departments, and supervising performance evaluations, focusing on team building and ensuring task completion. Key focus incl…
Cathay Pacific
Hong Kong Island, Hong Kong
The Cabin Crew Service Excellence Manager is responsible for leading and engaging cabin crew to ensure service excellence and high performance. Key focus includes: Leading and engaging cabin crew to e…
Chubb
Hong Kong Island, Hong Kong
The Case Manager acts as the primary contact for brokerage and partnership channels to ensure timely resolution of queries and assists in refining servicing frameworks and participating in service enh…
ЕВН Македонија
Zhuhai, Guangdong Province, China
Responsible for the overall management of branch operations, ensuring orderly business conduct and managing operational risks. The role also involves leading the hall team to improve service quality, …
Hays
Hong Kong Island, Hong Kong
Lead and oversee the Assistant Relationship Manager team to ensure operational excellence and efficient servicing for HNW/UHNW clients. Key focus includes: Lead and oversee the Assistant Relationship …
Mandatory Provident Fund Schemes Authority (MPFA)
Kowloon, Hong Kong
The role involves supervising case officers in handling enquiries and complaints regarding MPF products and service providers, identifying legislative breaches, improving operational systems, and draf…
Prudential Hong Kong
Hong Kong Island, Hong Kong
The role focuses on resolving complex policy servicing requests and appeals while maintaining strong relationships with distribution channels through branch visits and training. Key focus includes: Re…
HSBC Global Services Limited
Foshan, Guangdong Province, China
The Case Manager is responsible for resolving customer issues, building confidence, and delivering value-added products through effective needs analysis. Key focus includes: Resolving customer issues
FWD Insurance
Guangzhou, Guangdong Province, China
The Senior Officer will handle complex advisor enquiries and escalated complaints while coordinating cross-functional resolutions across distribution channels. Key focus includes: Handle complex advis…
Apple
Shenzhen, Guangdong Province, China
The Lead Genius facilitates exceptional customer experiences at the Genius Bar while overseeing daily repair operations and technical support. Key focus includes: Facilitates exceptional customer expe…
PCCW
Hong Kong Island, Hong Kong
The role involves leading end-to-end reviews of customer enquiry journeys to identify pain points and service gaps, while driving continuous improvement initiatives to enhance operational effectivenes…
ZA
Hong Kong Island, Hong Kong
Manage end-to-end customer complaints for banking products and conduct quality investigations according to guidelines. Key focus includes: Manage end-to-end customer complaints for banking products
Futu Holdings Limited
Hong Kong Island, Hong Kong
The Branch Manager is responsible for overseeing daily store operations, including team recruitment, training, and the implementation of SOPs to ensure service quality. Key focus includes: Overseeing …
FWD Insurance
Hong Kong Island, Hong Kong
The Vice President of Customer Management will lead and drive the end-to-end customer strategy, experience, and value management across the insurance value chain for the Group. Key focus includes: Lea…