Customer Service Jobs in Colombo, Sri Lanka

Engages directly with clients to resolve issues, answer inquiries, and ensure satisfaction. Explore open Customer Service roles in Colombo, Sri Lanka on CareerHub.

Customer Care Executive

DCI Events & Entertainment

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

Handle customer interactions and support contact centre operations to ensure a high standard of customer experience. Key focus includes: Handle customer interactions.

Officer - Call Center

John Keells Group

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

>Ensure world-class service to stakeholders via the company hotline while maintaining organizational service standards. Focus on improving contact center productivity, quality, and minimizing back-off…

RELATIONSHIP MANAGERS

MCB

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

The Relationship Manager is responsible for managing client relationships and ensuring customer satisfaction while promoting the bank's products and services. Key focus includes: Manage and develop cl…

Call Center Executive

PlayPort

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

Handle customer inquiries professionally while achieving performance targets at Play Port in Colombo. Key focus includes: Handle customer inquiries professionally.

Customer Experience Consultant

Maersk

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

The role focuses on providing services to customers after onboarding, including channel and case management, handling contracts, disputes, and providing administrative or operational support. Key focu…

Executive - Customer Success - CUS0101

Layup

Colombo, WP, Sri Lanka

In-OfficeFull TimeExecutive

The Executive - Customer Success will manage customer interactions and support requests while assisting in crafting engaging learning events. Key focus includes: Manage customer interactions and suppo…

Assistant Manager Call Centre

Scicom Lanka - Pvt Ltd

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

The Assistant Manager Call Centre will oversee daily operations and ensure high-quality customer service in the call center. Key focus includes: Manage call center operations and staff

Junior Executive - Customer Service & Telemarketing

HNB General Insurance

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

The Junior Executive will lead telemarketing sales campaigns and oversee claims operations to enhance customer satisfaction. Key focus includes: Lead outbound telemarketing sales campaigns.

Intern Customer Success

Better HR

WP, Sri Lanka

In-OfficeInternshipEntry-Level

This internship role focuses on supporting the Customer Success team in enhancing client satisfaction and engagement. Key focus includes: Perform key responsibilities as assigned.

Customer Service Consultant

Intrepid

Colombo, WP, Sri Lanka

HybridFull TimeMid-Level

>Act as the first point of contact for global customers via Live Chat to provide trip information and support decision-making. Manage pre-booking and post-booking processes and execute bookings within…

Junior Customer Services Executive

GAC Group

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

The Junior Customer Services Executive will manage customer and overseas agent enquiries related to marine logistics shipments and coordinate with internal and international teams to resolve operation…

Customer Care Associate- 1 year Internship

Studyingermany.lk (Pvt) Ltd

Colombo, WP, Sri Lanka

In-OfficeInternshipEntry-Level

The Customer Care Associate will oversee daily sales activities, manage and lead the sales team, and maintain client relationships. Key focus includes: Oversee daily sales activities

Customer Service & Fulfillment Assistant - Online Store

Arienti

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

Manage customer service channels and resolve complaints to ensure customer satisfaction as a Customer Service & Fulfillment Assistant. Key focus includes: Manage customer service channels.

Call Center Representative

Hayleys Fentons

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

The Call Centre Agent will be responsible for customer support and communication, providing exceptional customer service in a contact centre environment. Key focus includes: Provide exceptional custom…

Customer Service Representative

Aramex

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

As a Customer Service Representative, you will provide real-time support to customers, addressing inquiries and resolving issues to ensure a positive customer experience. Key focus includes: Provide r…

Guest Relationship Officer

Talent Studio

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

Enhance guest satisfaction and manage guest relations at Talent Studio in Colombo, Sri Lanka, ensuring a high standard of service. Key focus includes: Manage guest inquiries and complaints

Customer Care Associate-Colombo

Studyingermany.lk (Pvt) Ltd

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

The Customer Care Associate will be responsible for providing excellent customer service and support to clients. Key focus includes: Respond to customer inquiries via phone and email

Chinese (Mandarin) Coordinator/ Interpreter

Codimite Pvt Ltd

WP, Sri Lanka

In-OfficeFull TimeEntry-Level

We are looking for a skilled Chinese (Mandarin) Coordinator/ Interpreter to bridge the communication gap between our internal teams and Mandarin-speaking clients, ensuring projects and business goals …

Customer Support Executive

MSA Shipping

Colombo, WP, Sri Lanka

In-OfficeFull TimeEntry-Level

The Customer Support Executive will manage customer inquiries and ensure customer satisfaction while providing online and technical support. Key focus includes: Manage customer inquiries

Social Media & Customer Service Executive

UPS Sri Lanka (Authorized Service Contractor)

Colombo, WP, Sri Lanka

In-OfficeFull TimeMid-Level

The Social Media & Customer Service Executive handles customer inquiries and coordinates service solutions while ensuring customer satisfaction. The role also involves planning and publishing engaging…

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