As a TIE(Technology Integration and Execution) Technician, you will use your knowledge and specialized skills to implement technical solutions and provide high-quality support for computer and electronic hardware, operating systems, and software used in TOM managed yards.
Responsibilities
- Manage and resolve technical tickets within SLA timelines
- Comprehensively understand the Gatehouse PC configurations (hardware and software) and how 8-9 GH automation devices (per lane) are connected to the PC (their individual drivers, MAC and IP address etc.)
- Get a comprehensive understanding of all TIE SOPs that guide toward potential issues causing the problem
- Technician has to use their developed knowledge to isolate the root cause by iterative testing of various variables in combination
- Own and manage the inventory of all GH automation equipment, keeping log of items checked out and raise ticket for fresh orders
- Coordinate with TIE Procurement, OTS, RME, and RYA/Gate teams
- Conduct daily health checks across all RRG sites and perform early fault detection
- Monitor equipment performance metrics (license plate detection, vehicle detection, audio quality)
Skills & Qualifications
- Experience in computer architecture or experience with general troubleshooting/debugging of hardware
- Experience with Linux and/or Windows Operating System support including in-depth understanding of one or both OSs, configuring, managing or troubleshooting systems at scale
Experience
- Valid and active driver's license - High school or equivalent diploma - 2+ years of computer hardware experience including troubleshooting and repairing experience - 1+ years of corporate setting Windows Mac or Linux Operating systems support experience - Driving license
- Preferred qualifications: Bachelor's degree in engineering technology computer science machine learning robotics operations research statistics mathematics or equivalent quantitative field or PhD; Experience in managing and troubleshooting networks or experience in technical support; Bachelor's degree or experience in professional or military settings; Experience in technical support or experience in networking administration and troubleshooting; Experience troubleshooting and debugging technical systems; Bachelor's degree in engineering technology computer science machine learning robotics operations research statistics mathematics or equivalent quantitative field; 2+ years of supporting and maintaining a corporate network environment experience; 2+ years of professional or military experience; 2+ years of network troubleshooting and support experience
Education
- High school diploma or equivalent