Technical Account Representative (TAM) Infra

This position will be responsible for providing customers with the mentorship and support needed throughout the full life cycle of implementation to ensure successful and most effective use of Oracle’s products.

Responsibilities

• Act as the main contact between customers, Oracle and third parties with respect to Oracle delivery.
• Handle the resources from Global Delivery team to make sure the project success, on schedule, within budget, and overall customer satisfaction is achieved.
• Responsible for P&L for the project team; deliver accurate forecasts for allocated territory; meeting set targets for bookings, online renewals and contract backlog.
• Lead contributor individually and as a team member, providing direction and mentoring to others.
• Support the Sales team to develop and growth our footprints in Hong Kong installed base; by positioning the value of support, to grow and protect the support revenue streams.
• Raise issues across multiple business units within Oracle and marshal resources, both local and regional, as vital to resolve issues.

Skills & Qualifications

• Proven success at Oracle for at least 3 years and as a Technical Account Manager for at least 2 years, including involvement in at least 5 successful customer deployments.
• Demonstrable experience in package systems implementation (CRM, ERP, Consulting experiences).
• Understanding of various technical architectures and operating systems including web-based applications, networks, RDBMS (Oracle, DB2, MS SQL Server), etc.
• Project Management (PMP) certification or extensive Project Management experience across global and diverse organizations.

Experience

• Recommended 7-10 years of professional Information Systems implementation experience.
• Able to directly connect with IT users, and provide well-rounded view of IT architecture of heterogeneous environments.
• Hands-on experience of Oracle DB administration and tackle.
• Experience in ongoing support services and service management.

Education

• Computer Science/IT Engineering degree or related subject area