The Site Service Manager is responsible for the day-to-day management, coordination, and performance of all service delivery and facilities functions at the Baghdad Diplomatic Support Compound (BDSC). Reporting directly to the Operations Manager, this role ensures that facilities, utilities, and site services are delivered safely, efficiently, and in full compliance with contractual, industry, OSHA safety, US Government regulatory, and Department of State requirements.
Responsibilities
- Maintains a ZERO Harm workplace ensuring that safety is the highest priority.
- Complies with all Environmental & Safety requirements.
- Provides information/materials to divisions as necessary to ensure adequate documentation.
- Supervises/utilities teams fostering a culture of accountability/efficiency/customer service.
- Provides daily oversight/supervision of site services including IT; satellite/cable TV; motor pool; escorts; custodial services; pest control; landscaping/grounds keeping; building maintenance; water/sewer systems; plumbing/electrical/mechanical systems; fuel systems; recreational facilities/pool maintenance; residential operations including housing/housekeeping.
Leads/supervises technicians/operators ensuring safe/efficient performance.
Develops/implements preventive maintenance schedules maximizing reliability/minimizing downtime.
Monitors system performance/troubleshoots issues coordinates timely repairs maintaining mission-critical services.
Ensures compliance with safety/environmental regulations/DoS guidelines.
Manages inventory/spare parts/supplies coordinates procurement as needed.
Prepares operational reports maintains accurate documentation for utilities/maintenance activities.
Collaborates with departments/stakeholders supporting operational readiness/continuous improvement initiatives.
Responsible for daily/weekly/monthly/quarterly reports including employee performance reviews/administrative duties as required.
Schedules personnel shifts/rotations maintaining acceptable service levels including support short-notice projects.
Assigns tasks establishes/enforces standards/conduct/performance in work environment.
Inspects audits in-process/completed work ensuring work meets SOW quality standards.
Plans organizes prioritizes performs multiple tasks under austere conditions performing job functions orderly manner.
Performs additional duties/projects as assigned.
Skills & Qualifications
- Extensive knowledge of business/management principles involving strategic planning/resource allocation/human resources/leadership/service delivery methods/coordinating people/resources
Experience
- Ten (10) years O&M experience for small commercial/industrial/military facility.
- Ability to manage required staff.
Education
- At least a Bachelor's degree in an Engineering/Management or related field
Benefits
- 401K plan with company match medical/dental/vision/life insurance/AD&D/flexible spending account/disability/Paid time off/Flexible work schedule