The primary responsibilities for the management of all services in Fuji site including client relationship, staff management, financial performance, operational performance and compliance. Duties & responsibilities include team management, staff coordination with contractors, personnel planning and succession plans formulation, contractor performance management and improvement support, smooth communication with other bases and headquarters, managing business performance using KPI indicators along with team members to achieve cost reduction goals, contract management optimization, client relationship building through monthly review meetings using KPI metrics and promoting improvement plans.
Responsibilities
- Team Management: Oversight of staff and contractors; Personnel planning and succession plan formulation; Contractor performance management and improvement support; Smooth communication with other bases/headquarters; Managing business performance using KPI indicators along with team members to achieve cost reduction goals; Contract management optimization; Client relationship building through monthly review meetings using KPI metrics and promoting improvement plans; Facilitation of ad-hoc meetings; Compliance with Business Continuity Plan (BCP); Planning annual financial budget and progress monitoring; Formulation and promotion of cost-saving plans; Proposing improvements and best practices for enhancing client satisfaction; Building client relationships and reporting JLL's performance; Operation: Soft service management adhering to GxP requirements specific to the pharmaceutical industry; Collaboration with team members/contractors for stable service provision; Implementation of migration/stabilization/standardization during new service introductions; Pre-approval acquisition for invoices along with proper communication with stakeholders; Handling user requests alongside requesting parties with deadline tracking; Vendor management (cleaning services, pest control/greenery maintenance/email services/laundering services/rental mats/vending machines); Creation/update of procedures manuals for various operations; Site lead duties: Execution of management tasks required per client contracts at each site; Awareness dissemination among teams regarding region function team meetings/training emails; Integration with teams at other bases; Safety health management: Implementation/managing safety protocols ensuring adherence to health/safety regulations; Risk management program execution/support; Support for disaster recovery/business continuity plan implementation/monitoring; Adherence to established escalation/incident report procedures; Compliance with JLL's business conduct guidelines; Achievement of KPI/SLA targets
Skills & Qualifications
- Leadership capability to inspire teams and promote member growth.
- Client-oriented problem-solving abilities with proposal suggestions.
- Understanding of GxP requirements in the pharmaceutical industry (preferred experience).
- Facility management experience or leadership experience in the service sector.
- Communication skills along with interpersonal relationship-building abilities.
- Business English proficiency is advantageous but understanding/pushing forward regional function team meetings/trainings/emails is necessary.
Experience
- Experience managing teams or overseeing operations within facility/service sectors.
- Knowledge/experience related to pharmaceutical industry standards (especially GxP).
Why Join Us
- Direct business experience with global pharmaceutical companies.
- Opportunities for career advancement on an international platform.
- Professional growth environments conducive towards learning.