The Shift NOC Engineer monitors manages critical facility systems such as power (generators), cooling (HVAC), fire suppression, ensuring uptime/availability of all facility-related services. They conduct eyes-on-glass for facility equipment alarms, perform alarm analysis, suggest improvements to engineering teams, monitor network performance/logs/respond to alerts/incidents. Responsibilities also include incident management, collaboration across teams, maintenance/updating network documentation for BMS systems, participation in change management processes, effective communication with stakeholders regarding network incidents/resolutions, staying updated on emerging tech/practices/network monitoring tools/training/certifications, maintaining accurate documentation including network diagrams
Responsibilities
- Monitor and manage critical facility systems such as power (including generators), cooling (HVAC), and fire suppression.
- Ensure uptime and availability of all facility-related services.
- Conduct 'eyes on glass' for facility equipment alarms.
- Perform alarm analysis and propose suggestions to reduce alarms to the engineering team.
- Monitor network performance, analyze logs, respond to alerts/incidents.
- Handle/manage network incidents including recording incidents, escalating as needed, ensuring timely resolution.
- Collaborate with cross-functional teams (engineering team/system admins/vendors) resolving complex issues.
- Maintain accurate/up-to-date network documentation for BMS systems including network diagrams/configurations/procedures/documentation changes/troubleshooting steps/resolutions for future reference.','Participate in change management processes ensuring changes are properly planned/tested/implemented minimizing disruptions','Collaborate with IT teams (network engineers/system admins/help desk) addressing network-related issues.','Communicate effectively with stakeholders providing timely updates on network incidents/resolutions.','Stay up-to-date with emerging network technologies/industry best practices/network monitoring tool advancements/enhance technical skills via self-learning/training/certifications.','Maintain accurate/up-to-date documentation including network diagrams/SOPs/incident reports.','Ensure smooth transition between shifts by providing thorough updates/documentation to next shift/manager.'
Skills & Qualifications
- Diploma/degree in Information Technology/Computer Science or related discipline often required
- Relevant experience in NOC/data center environments beneficial/min 3 years common for some roles
- Experience w/NOc monitoring tools & technologies e.g. ITIL
- Familiarity w/network hardware (routers/switches/firewalls/load balancers)
- Understanding of network security principles/practices
- Proficiency in troubleshooting networks/root cause analysis
Experience
- Relevant experience in a NOC or data centre environment is beneficial, with a minimum of 3 years being common for some roles.
- Experience with network monitoring tools and technologies eg. ITIL.
- Familiarity with network hardware, such as routers, switches, firewalls, and load balancers.
- Understanding of network security principles and practices.
- Proficiency in troubleshooting network issues and conducting root cause analysis.
Why Join Us
- At JLL we give you opportunity/knowledge/tools own success because we value uniqueness. Help people thrive/grow meaningful careers find place belonging. Strive exceptional shape better world.