Services Team Leader

As a Team Lead, you'll drive transformational projects that reshape how our clients experience their built environments while fostering a culture of collaboration, excellence, and continuous growth. This role offers the perfect opportunity to make a meaningful impact while advancing your career in one of the industry's most respected organizations.

Responsibilities

• Lead a team of 8-15 Facilities Coordinator professionals, mentoring and coaching employees to build technical competencies and leadership capabilities
• Drive continuous improvement initiatives based on project lessons learned and client feedback
• Serve as the primary point of contact for client inquiries related to facility management operations and work order triage
• Communicate updates, escalate issues as needed, and ensure client satisfaction through proactive service delivery
• Supervise Facility Coordinators in the initiation, prioritization, categorization, and logging of service requests within the work order system
• Coordinate internal resources to address facility management needs across key delivery categories (hard services, soft services, specialty services, emergency requests)
• Ensure all facility management activities adhere to internal policies, procedures, and regulatory requirements

Skills & Qualifications

• Bachelor's degree in Architecture, Civil Engineering, Construction Management, Construction Engineering or related field
• Advanced English level proficiency
• Minimum of 3 years in team leadership roles
• Proficiency in MS Excel
• Exceptional attention to detail for data accuracy and document consistency
• Experience with Customer Ticketing Systems

Experience

• Minimum of 3 years in team leadership roles
• Experience with Customer Ticketing Systems

Education

• Bachelor's degree in Architecture, Civil Engineering, Construction Management, Construction Engineering or related field