Senior Workplace Ambassador

The Senior Workplace Ambassador is responsible for delivering exceptional client experience through enhanced engagement, proactive communication, and high-touch service within a select portfolio of properties.

Responsibilities

• Serve as an onsite Experience Services contact for client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace
• Recognize opportunities in the workplace experience and create programming to reduce friction for client employees
• Ensure Experience/Ambassador Services are executed in accordance with SLAs, standard processes, professional brand image, and compliance with applicable local laws, rules, and regulations
• Lead, manage, equip, and inspire a team of Ambassadors to consistently deliver high-touch customer service by fostering a positive work culture and strong team dynamic
• Empowered to make operational adjustments as necessary, develops and documents standard operating procedures, and updates the playbook accordingly
• Briefs leadership on key local developments and seizes opportunities to play a role in the execution of the client workplace strategy
• Supports data collection, analysis, and reporting to ensure alignment with the client's goals and objectives
• Achieve and exceed goals including performance goals, team goals, and client’s goals and objectives

Skills & Qualifications

• Recognized knowledge in hospitality or workplace experience
• Ability to collaborate with diverse teams – lead by example; respectful, cooperative, accountable
• Ability to quickly adapt to new devices, technology, and applications
• Proficient in Microsoft Office Suite (Teams, Excel, PowerPoint, Word, OneNote, Outlook)

Experience

• Required Recognised knowledge in hospitality or workplace experience
• Ability to collaborate with diverse teams – lead by example; respectful, cooperative, accountable
• Ability to quickly adapt to new devices, technology, and applications.