The Senior Success Guide plays a critical role in helping customers realize value and accelerate adoption of both Data 360 and Agentforce platforms. This role blends technical expertise and business acumen, allowing you to deeply coach customers on best practices and product capabilities across both products.
Responsibilities
- Be a trusted Data Cloud or Agentforce subject-matter expert for the broader Success Guide organization, including an understanding of how Data Cloud relates and supports the success of AI and vice versa
- Engage with our Premier and Signature customers both reactively and proactively to enable, advise, and optimize current Data Cloud and Agentforce usage
- Run engagements aligned with Data Cloud and Agentforce product capabilities, tailoring conversations to the unique needs and opportunities of our customers
- Build strong relationships with both internal and external business stakeholders
- Drive thought leadership, when possible, through mentoring and knowledge sharing
Skills & Qualifications
- Fluent Italian speaker
- Strong communication and interpersonal skills; ability to work collaboratively with cross-functional, global teams
- Ability to facilitate discussions and translate technical concepts & solutions into tangible business value and ROI for customers, driving tangible results
- Ability to demonstrate and maintain deep technical understanding of our suite of products, and be a clear leader in terms of technical acumen across the teams
Experience
- 4-6 years’ experience in a customer-facing role in the technology industry, preferably with strong Data 360 and AI expertise
- Experience with Data 360 and discussing the competitive advantage Data Cloud offers to AI functionality
Education