Seasonal Merchandising Service Associate

The Seasonal Merchandising Service Associate plays a vital role in maintaining the appearance and functionality of the store by managing inventory, resetting displays, and ensuring a clean and organized shopping environment.

Responsibilities

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders
• Understands customers' needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

Skills & Qualifications

• Customer service skills
• Ability to read planograms and plantograms
• Knowledge of merchandising standards
• Familiarity with power equipment operation (lifts, order pickers)

Experience

• General studies or equivalent years of experience in lieu of education requirement, if applicable
• 6 months of Lowe’s sales floor experience (preferred)
• 6 months of experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays (preferred)
• 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment (preferred)

Education

• High school diploma or GED

Benefits

• Paid Time Off: 10-15 days of combined time off for full-time associates depending on position and tenure
• Financial Well-Being: Competitive salary and bonus opportunities; access to ESPP with a 15% discount; 401(k) retirement account with a company match up to 4.25% if contributing 6%
• Paid Parental Leave: Up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave for full-time associates
• Comprehensive Insurance: Affordable insurance plans, mental health care, and Employee Assistance Programs