Seasonal Merchandising Service Associate

The Seasonal Merchandising Service Associate plays a crucial role in maintaining the appearance and functionality of the store by executing merchandising tasks, ensuring product availability, and contributing to a clean and safe shopping environment.

Responsibilities

• Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors to ensure merchandise resets align with Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably and promptly to customer and employee questions by guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs to customers.','Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per reset/project instructions.','Identifies damaged products, removes them from shelves, delivers them to RTM area, and signs off on them as defective.','Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.','Orders replacements for damaged or missing signage, displays, and collateral according to merchandising standards.','Confirms that product pricing information is visible and clear; resolves/replaces any missing pricing labels.','Updates/validates wayfinding/product location signage digitally throughout the store.','Ensures cross-merchandise/side-stack products are placed appropriately to drive add-on sales.','Stages clearance/damaged merchandise for quick sale with store leadership.','Sorts products in bins/drawers/boxes to ensure they’re in the correct locations.','Merchants plants according to plantogram standards upon arrival.','Fills plant racks onto plant tables per grand opening-ready standards.','Reviews/completes/enters completion details for all assigned merchandise reset/service/maintenance tasks.','Repairs/seals damaged packaging/boxes including peg-hook items.','Removes trash/cardboard boxes/plastic wrap/debris to designated areas.','Replaces light bulbs and reports additional maintenance issues (e.g., lights out/painting).','Detects shoplifting/theft/security risks and communicates them promptly to management/Asset Protection.','Maintains compliance with housekeeping standards (e.g., Zone Recovery) for cleanliness/organization of store/work areas.','Conducts daily safety reviews/noting hazards/securing doors/gates as needed.','Adheres to safety requirements (top stock safety/reinstalling safety cables/use of aisle blockers/tether lines/spotters/safety devices).','Operates store equipment (Zebra phone/telephone/paging system/copiers/fax machines/computers/CCTV surveillance/key cutter/panel saw/paint mixer/flooring cutters/compactor baler).','Maintains point-of-sale signage including bin-plus-beam label stock ensuring all bin locators are placed and price changes are activated.','Audits updates pricing labels inside/outside the store for accuracy.','Follows state-specific guidelines on price changes (Pricing Policy SF-06).'],'skills':[

Skills & Qualifications

• Ability to provide SMART customer service.
• Knowledge of Lowe's customer service policies.
• Understanding of vendor collaboration processes.
• Proficiency in analyzing metrics.
• Customer engagement skills.
• Product knowledge related to Lowe's offerings.
• Attention to detail in identifying damaged goods.
• Organizational skills for sorting/staging merchandise correctly.

Experience

• 6 months of Lowe’s sales floor experience preferred.
• 6 months of experience performing product merchandising tasks including reading planograms/plantograms.
• 3 months of experience operating power equipment such as lifts/order pickers.

Education

• High school diploma or GED.
• General studies or equivalent years of experience in lieu of education requirement.

Why Join Us

• Opportunities for growth within the company as demonstrated by Haley C.’s journey from seasonal cashier to Store Manager.
• Supportive team culture where contributions are seen, valued, and rewarded.
• Community-focused mission statement emphasizing solving problems & fulfilling dreams for the home.

Benefits

• Health, dental & vision insurance.
• Life & disability insurance.
• Paid time off based on role/tenure/locality including vacation/holidays/sick/volunteer time.
• Flexible spending & health savings accounts.', '401(k) retirement account with company match up to 4.25% if you contribute 6%.', 'Employee Assistance Program offering concierge services/no-cost counseling.', 'Education support programs including tuition assistance/trade skills scholarships.', 'Business travel accident insurance.', 'Maternity & parental leave.', 'Adoption assistance.', 'Lowe’s associate discount along with broader discount platform access.'],