This role involves providing customer service, managing merchandise resets, maintaining store cleanliness and safety, and collaborating with the Merchandising Service team to execute projects efficiently.
Responsibilities
- Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
- Builds relationships with vendors to ensure merchandise resets meet Lowe’s specifications.
- Collaborates with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs.
- Analyzes metrics and provides feedback on project execution and in-store service.
- Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
- Responds knowledgeably and promptly to customer and employee questions by guiding them through projects.
- Communicates information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs.
- Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per reset/project instructions and processes.
Identifies damaged products, removes them from shelves, delivers them to RTM area, and signs off on them as defective.
Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.
Orders replacements for damaged or missing signage, displays, and collateral according to merchandising standards.
Confirms product pricing visibility and resolves/replaces missing pricing labels.
Updates/validates wayfinding/product location signage digitally throughout the store.
Ensures cross-merchandise placement drives add-on sales.
Stages clearance/damaged merchandise for quick sale.
Sorts products in bins/drawers/boxes properly.
Merchants plants per plantogram standards upon arrival.
Fills plant racks onto plant tables per grand opening readiness standards.
Reviews/completes entries for all assigned merchandise reset/service/maintenance tasks including photos confirming completion.
Repairs/seals damaged packaging/boxes including peg-hook items.
Removes trash/cardboard boxes/plastic wrap/debris accordingly.
Replaces light bulbs/reporting maintenance issues like lights out/painting/etc.
Detects shoplifting/theft/security risks promptly reporting them to management/Asset Protection.
Maintains housekeeping standards (Zone Recovery program).
Conducts daily safety reviews/noting hazards/securing doors/gates.
Adheres to safety requirements: top stock safety,reinstalling safety cables,
understanding aisle blocker usage,tether lines on power equipment,
safety devices/spotters.
Operates store equipment as needed depending on role/department(e.g.,Zebra phones,paging systems,copiers,fax machines,CCTV,surveillance,key cutters,paint mixers,flooring cutters,baler).
Skills & Qualifications
- > High school diploma or GED > General studies or equivalent years of experience in lieu of education requirement if applicable > 6 months of Lowe’s sales floor experience > 6 months of experience performing product merchandising tasks including reading planograms/plantograms,setups/takedowns > 3 months of experience operating power equipment such as lifts/order pickers
Experience
- > 6 months of Lowe’s sales floor experience > 6 months of experience performing product merchandising tasks including reading planograms/plantograms,setups/takedowns > 3 months of experience operating power equipment such as lifts/order pickers
- General studies or equivalent years of experience in lieu of education requirement if applicable
Education
- High school diploma or GED
Why Join Us
- Your work is recognized when pursuing your goals,knowing your company has your back is essential.We give you resources/benefits needed to work/live.
- Paid Time Off offers vacation,holidays,sick leave,volunteer time starting around 10-15 days combined for most full-time associates depending on position/tenure.
- Financial Well-Being ensures hard work gets well-compensated with competitive salaries/bonus opportunities.Access ESPP(15% discount),401k(match up to 4.25%)if contributing 6%.
- Paid Parental Leave gives up to 10 weeks maternity leave +4 weeks parental leave plus dependent care resources(adoption assistance).Comprehensive Insurance covers affordable plans,Mental Health Care,EAPs.
Benefits
- Paid Time Off: Vacation,Holidays,Sick Leave,Volunteer Time (around 10-15 days combined)
- Financial Well-Being: Competitive Salary,Bonus Opportunities; ESPP (Employee Stock Purchase Plan) with 15% discount; 401(k) Retirement Account with Company Match Up To 4.25% If Contributing At Least 6% Of Pay
- Paid Parental Leave: Up To Ten Weeks Maternity Leave And Four Weeks Paternal Leave Plus Dependent Care Resources Including Adoption Assistance
- Comprehensive Insurance Coverage Includes Affordable Plans,Mental Health Care Services And An Employee Assistance Program(EAP) Providing No-Cost Counseling For Various Needs