Seasonal Merchandising Service Associate

This role involves providing customer service, managing merchandise resets, maintaining store cleanliness and safety, and ensuring accurate product display and pricing within Lowe's stores. The position supports both operational efficiency and customer satisfaction.

Responsibilities

• Provides SMART customer service through the execution of Lowe's policies and procedures.
• Builds relationships with vendors to ensure merchandise resets meet specifications.
• Collaborates with the Merchandising Service team and manager to communicate project priorities and needs.
• Analyzes metrics and provides feedback on project execution and in-store service.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably to customer and employee questions by guiding them through projects.
• Communicates information about stock, special orders, features, applications, and warranties.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per instructions and processes. Identifies damaged products, removes them from shelves, delivers them to RTM area, and signs off on defects. Verifies buyback items are pulled, prepped, and ready for shipping. Orders replacements for damaged or missing signage, displays, and collateral. Confirms product pricing visibility and resolves missing pricing labels. Updates/validates wayfinding and product location signage digitally throughout the store. Ensures cross-merchandise placement drives add-on sales. Stages clearance/damaged merchandise for quick sale. Sorts products in bins, drawers, boxes to ensure correct locations. Merchants to plantogram standards; fills plant racks onto plant tables per grand opening readiness. Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated. Audits/update pricing labels inside/outside the store for accuracy. Follows state-specific guidelines on price changes (Pricing Policy SF-06).

Skills & Qualifications

• > High school diploma or GED
• General studies or equivalent years of experience in lieu of education requirement if applicable
• Ability to read planograms/plantograms
• Experience setting up/taking down displays
• Operating power equipment such as lifts/order pickers

Experience

• 6 months of Lowe’s sales floor experience (preferred)
• 6 months of experience performing product merchandising tasks including reading planograms/plantograms, setting up/tearing down displays (preferred)
• 3 months of experience operating power equipment such as lifts/order pickers (preferred)

Education

• High school diploma or GED

Why Join Us

• Your work is recognized
• We give you the resources and benefits you need to work and live
• Paid Time Off: 10-15 days of combined time off depending on position/tenure
• Financial Well-Being: Competitive salary/bonus opportunities + ESPP with 15% discount + 401(k) with company match up to 4.25% if contributing 6%
• Paid Parental Leave: Up to 10 weeks maternity leave + 4 weeks parental leave + dependent care resources including adoption assistance

Benefits

• Comprehensive insurance plans for full-time/part-time associates including mental health care/EAP programs