Seasonal Merchandising Service Associate

The Seasonal Merchandising Service Associate plays a vital role in maintaining the appearance and functionality of the store by executing merchandising tasks, ensuring product availability, and contributing to a clean and safe shopping environment.

Responsibilities

• Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors to ensure merchandise resets meet Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably and promptly to customer and employee questions by guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs to customers.','Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per reset/project instructions.','Identifies damaged products, removes them from shelves, delivers them to RTM area, and signs off on them as defective.','Verifies buyback items and ensures they are pulled, prepped, and ready for shipping.','Orders replacements for damaged or missing signage, displays, and collateral according to merchandising standards.','Confirms that product pricing information is visible and clear; resolves/replaces any missing pricing labels.','Updates/validates wayfinding and product location signage digitally throughout the store.','Ensures cross merchandise, side stack products, j-hooks, and gravity feed bins are placed appropriately to drive add-on sales.','Stages clearance/damaged merchandise for quick sale with store leadership.','Sorts products in bins, drawers, boxes to ensure they are in the correct locations.','Merchandises plants according to plantograms; prices/color blocks/places plants upon arrival.','Fills plant racks onto plant tables per plantogram standards for grand openings.','Reviews/completes/enters completion details for all assigned merchandise reset/service/maintenance tasks.','Repairs/seals damaged packaging/boxes including peg-hook items.','Removes trash; moves cardboard boxes to the bailer; moves plastic wrap/debris to the compactor.','Replaces light bulbs; alerts contacts about additional maintenance issues (e.g., lights out).','Detects shoplifting/theft/security risks; communicates them promptly to management/Asset Protection.','Maintains compliance with housekeeping standards (Zone Recovery) for cleanliness/organization of store/work areas.','Maintains a safe/secure work environment via daily safety reviews/hazard identification/clear aisles/securing doors/gates.','Adheres to safety requirements: top stock safety/reinstalling safety cables/use of aisle blockers/tether lines/spotters/safety devices on power equipment.','Operates store equipment (Zebra phones/copiers/fax machines/CCTVs/key cutters/paint mixers/etc.).','Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated.','Audits updates pricing labels inside/outside stores for accuracy.','Follows state-specific guidelines on price changes (Pricing Policy SF-06).'],

Skills & Qualifications

• Customer service skills
• Ability to read planograms/plantograms
• Knowledge of merchandising standards
• Basic understanding of product handling/display techniques
• Attention to detail
• Organizational skills
• Communication skills
• Teamwork abilities

Experience

• 6 months of Lowe’s sales floor experience (preferred)
• 6 months of experience performing product merchandising tasks including reading planograms/plantograms setting up/tearing down displays (preferred)
• 3 months of experience operating power equipment such as lifts/order pickers (preferred)

Education

• High school diploma/GED or equivalent years of experience

Why Join Us

• Opportunities for growth within the company (as demonstrated by Haley C.'s progression from seasonal cashier to Store Manager)
• Supportive workplace culture where contributions are seen,valued,and rewarded.
• Community-focused mission statement emphasizing solving problems&fulfilling dreams for homeowners.

Benefits

• Health,dental,vision insurance
• Life/disability insurance
• Paid time off based on role/tenure/locality(including vacation,holidays,sick/volunteer time)
• Flexible spending&health savings accounts(FSA/HSA)savings accounts(FSA/HSA))$401(k)retirement accountwithcompanymatchupto4.25%ifyoucontribute6%ofyourpay.EmployeeAssistanceProgram(EAP)withconcierge,worlifecareandsupportforvariousneeds.Educationprogramsincludingtuitionassistance&tradeskillsscholarships.BusinessTravelAccidentinsurance.Maternity&parentalleave.Adoptionassistance.Lowe'sAssociateDiscountbroaddiscountplatform.Otherdiscretionarybenefitsofannualbonuses,enrollmentinLowe'sEmployeeStockPurchasePlan(ESPP)/deferredcompensationplan/grantsawards.