Seasonal Merchandising Service Associate

This role involves providing customer service, managing merchandise resets, maintaining store cleanliness and safety, and ensuring accurate product display and pricing within Lowe's stores. The position supports both operational efficiency and customer satisfaction.

Responsibilities

• Provides SMART customer service through the execution of Lowe's policies and procedures.
• Builds relationships with vendors to ensure merchandise resets meet specifications.
• Collaborates with the Merchandising Service team and manager to communicate project priorities and needs.
• Analyzes metrics and provides feedback on project execution and in-store service.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably to customer and employee questions by guiding them through projects.
• Communicates information about stock, special orders, features, applications, and warranties.
• Moves or replaces beams and grids, rotates stock, builds products, and displays products using power equipment per instructions and processes. Identifies damaged products, removes them from shelves, delivers them to RTM area, and signs off on defects. Verifies buyback items are pulled, prepped, and ready for shipping. Orders replacements for damaged or missing signage, displays, and collateral. Confirms product pricing visibility and resolves missing pricing labels. Updates/validates wayfinding and product location signage digitally throughout the store. Ensures cross merchandise placement drives add-on sales. Stages clearance/damaged merchandise for quick sale. Sorts products in bins/drawers/boxes properly. Merchandise to plantogram, price, color block, and place plants upon arrival. Fills plant racks onto plant tables per grand opening standards. Reviews/completes entries for all assigned tasks including photos confirming completion. Repairs/seals damaged packaging/boxes including peg-hook items. Removes trash/moves cardboard boxes to bailer/plastic wrap/debris to compactor. Replaces light bulbs/report maintenance issues (painting/lights out). Detects shoplifting/theft/security risks; reports to management/Asset Protection. Maintains housekeeping standards (Zone Recovery), cleanliness/organization of store/work areas. Conducts daily safety reviews/noting hazards/securing doors/gates. Adheres to safety requirements: top stock safety/reinstalling safety cables/use of aisle blockers/tether lines/spotters/safety devices. Operates store equipment as needed (Zebra phones/copiers/fax machines/CCTV systems/key cutters/etc.). Maintains point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated. Audits updates pricing labels inside/outside store for accuracy.

Skills & Qualifications

• > High school diploma or GED > General studies or equivalent years of experience in lieu of education requirement if applicable > 6 months of Lowe’s sales floor experience > 6 months of experience performing product merchandising tasks including reading planograms/plantograms setting up/tearing down displays > 3 months of experience operating power equipment such as lifts/order pickers

Experience

• 6 Months of Lowe’s sales floor experience
• 6 Months of Experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays
• 3 Months of Experience operating power equipment such as lifts, order pickers, and similar equipment

Education

• High school diploma or GED
• General Studies or equivalent years of experience in lieu of education requirement

Why Join Us

• Your work is recognized
• We give you the resources and benefits you need to work and live
• Paid Time Off
• Financial Well-Being
• Paid Parental Leave (up to 10 weeks maternity leave + 4 weeks parental leave) with dependent care resources including adoption assistance

Benefits

• Comprehensive Insurance covering mental health care/EAP services
• Employee Stock Purchase Plan (ESPP) with a 15% discount
• 401(k) retirement account with company match up to 4.25% if contributing 6%