Seasonal Merchandising Service Associate

The Seasonal Merchandising Service Associate plays a crucial role in maintaining the appearance and functionality of the store by managing inventory, resetting displays, and ensuring a clean and organized shopping environment.

Responsibilities

• Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors to ensure merchandise resets align with Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably and promptly to customer and employee questions by guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs to customers.

Skills & Qualifications

• Customer service skills
• Ability to read planograms/plantograms
• Knowledge of merchandising standards
• Basic understanding of retail operations
• Attention to detail
• Organizational skills
• Communication skills

Experience

• 6 months of Lowe’s sales floor experience (preferred)
• 6 months of experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays (preferred)
• 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment (preferred)

Education

• High school diploma or GED; general studies or equivalent years of experience in lieu of education requirement

Why Join Us

• Opportunities for growth within the company
• Supportive team culture that values employees' contributions
• Commitment to transforming houses into homes and improving communities

Benefits

• Paid Time Off: Around 10-15 days of combined time off for vacation, holidays, sick leave, and volunteer time depending on position and tenure.
• Financial Well-being: Competitive salary with bonus opportunities; access to ESPP with a 15% discount; 401(k) retirement account with a company match up to 4.25% if contributing 6% of pay.
• Paid Parental Leave: Up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave for full-time associates.
• Comprehensive Insurance: Affordable insurance plans covering mental health care and Employee Assistance Programs.