Seasonal Merchandising Service Associate

A Seasonal Merchandising Service Associate supports store operations by maintaining product displays, managing inventory, and ensuring a clean and organized retail environment. The role involves both customer service interactions and behind-the-scenes tasks.

Responsibilities

• Provides SMART customer service through the execution of Lowe's customer service policies, procedures, and programs.
• Builds relationships with vendors to ensure merchandise resets align with Lowe’s specifications.
• Collaborates with the Merchandising Service team and Manager to communicate project priorities, schedules, and needs.
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.
• Engages with customers to assist in locating, demonstrating, selecting, carrying, and/or loading merchandise.
• Responds knowledgeably and promptly to customer and employee questions by guiding them through projects when necessary.
• Demonstrates sincere appreciation to customers.
• Communicates information about stock, special order merchandise, features, benefits, applications, and warranties related to Lowe’s programs.

Skills & Qualifications

• Customer service skills aligned with Lowe's SMART principles.
• Ability to read and interpret planograms and plantograms.
• Proficiency in operating power equipment such as lifts and order pickers.
• Attention to detail in identifying damaged products or incorrect pricing labels.

Experience

• 6 months of Lowe’s sales floor experience (preferred).
• 6 months of experience performing product merchandising tasks including reading planograms and plantograms, setting up and tearing down displays (preferred).
• 3 months of experience operating power equipment such as lifts, order pickers, and similar equipment (preferred).

Education

• High school diploma or GED; general studies or equivalent years of experience may be accepted in lieu of formal education.

Benefits

• Paid Time Off: Around 10-15 days of combined time off for vacation, holidays, sick leave, and volunteer time.
• Financial Well-Being: Competitive salary with bonus opportunities; access to ESPP with a 15% discount; 401(k) retirement account with a company match up to 4.25% if contributing 6% of pay.
• Paid Parental Leave: Up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave for full-time associates.
• Comprehensive Insurance: Affordable insurance plans covering mental health care and Employee Assistance Programs.