Sales Operations Analyst

An exciting opportunity to be a part of Salesforce Finance and the Revenue Operations Team. The Contract Specialist role is a skilled, experienced, and independent role focused on providing outstanding Quote-to-Cash support and guidance to Account Teams within our Commercial and Enterprise customer market segments.

Responsibilities

• Provide Quote-to-Cash support and guidance to Account Executives (AEs) and Renewal Managers to help execute Sales/Renewal transactions.
• Establish strong relationships with Sales, Renewals, Customer Support Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and other internal resources as appropriate.
• Answer and advise on process & policy questions and effectively communicate requirements to AEs.
• Assist Sales Team in quoting, or creating contracts/orders when required.
• Partner with internal Pricing, Revenue Recognition, Collections, and Legal teams on deal execution as well as advise on negotiations and any customer satisfaction issues.
• Assist AEs in addressing customer satisfaction inquiries related to contracts/invoices and product issues, through account research and feedback.
• Work with Sales and Collections to assist with deconstruction and resolution of complex billing issues.
• Assist with onboarding of new team members Apply knowledge, skills and judgment to make difficult decisions and resolve issues. Possess strong level of Salesforce application expertise. Actively participate in new process development and process improvement projects, as well as other ad hoc projects. Work independently on assignments and escalations that are diverse in scope, requiring seasoned judgment in resolving issues, making recommendations, and providing guidance. Challenge legacy policies and procedures that complicate quote, order, invoice, credit, commissions, and revenue processing, and formulate creative solutions or work-around based on that analysis. Share best practices with and provide cross training for peers, team members and outside business units to enhance the quality and efficiency of support and contribute to the knowledge base. Perform calculations as required, related to contract replacement comparisons, credits, and restructures. Ensure all approval requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

Skills & Qualifications

• Bachelors degree or equivalent combination of education/experience
• Contract structuring Commission Calculation experience
• Excellent interpersonal skills; ability to articulate verbally/written; willingness to appropriately debate difficult issues; ability to think quickly
• Demonstrated participation in process improvement initiatives or project management experience
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing deadlines where adaptability is imperative
• Ability to understand broader business/financial issues,juggle multiple projects/tasks,and work with deadlines/in fast-paced environment
• Extreme attention to detail
• Ability to clearly articulate case resolutions/actions required by Account Executives ','Able to use Microsoft suite of tools effectively ','Salesforce CRM experience a plus ','Demonstrated initiative ','Ability to analyze problems quickly seek out solutions to achieve optimum outcomes in case resolution ','Ability to work independently

Experience

• Bachelors degree or equivalent combination of education/experience
• Contract structuring / Commission Calculation experience

Why Join Us

• When you join Salesforce,you'll be limitless in all areas of your life.Our benefits/resources support you find balance/be your best,and our AI agents accelerate your impact so you can do your best.Together,w e'll bring the power of Agentforce to orgs of all sizes/deliver amazing exps customers love.Apply today not only shape future—but redefine what's possible—for self,AI/world.

Benefits

• Our benefits/resources support you find balance/be your best,and our AI agents accelerate your impact so you can do your best.Together,w e'll bring the power of Agentforce to orgs of all sizes/deliver amazing exps customers love.