Retail Loss Prevention Customer Service Associate

Contributes to the growth of your career by supporting the District Loss Prevention Manager and Store Management in executing core responsibilities focused on acting as a visual deterrent to prevent potential loss/dishonesty while wearing a body-worn camera.

Responsibilities

• Supports a positive customer shopping experience in the store and maintains a strong store partnership with store teams and loss prevention.
• Exercises sound judgment in decision-making to ensure their safety, the safety of others, and the protection of the Company brand.
• Maintains a proper and professional stance in the designated area at the front of the store.
• Act as a visual deterrent to prevent potential loss/dishonesty.
• Review and understand the Store Emergency Response Guide.
• Wear a complete Company-approved uniform including a Body-Worn Camera.
• Greet customers appropriately, demonstrate courtesy, and respect.
• Establish and maintain a position at the front of the store or in a department. Respond to customer requests for assistance by referring customers to store management or customer service via a Company-issued radio. Observe and report any suspicious behavior or critical incidents to LP or store management. Perform a closing safety sweep of the store with a member of management. Adhere to all Company Policy and Procedure. Document required incidents in AIIM Case Management. Perform other duties as assigned

Skills & Qualifications

• Strong verbal and written communication skills.
• Sound decision-making skills.
• Ability to take initiative and perform well independently.
• Prioritizes/organizes workload and manages time effectively.
• Able to stand for long periods of time.

Experience

• 0-2 years retail or security experience.

Benefits

• Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance.