Retail Customer Service Associate

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions. This customer service focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions Assists in the training of store team members Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized need Provides customer expertise in printing, signs and graphics and shipping product lines and can recommend appropriate FedEx Office products and services Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs Ensures all customer problems are resolved quickly and to the satisfaction of the customer Takes complex customer orders using order systems and provides accurate pricing information Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels Sets up and operates printing, binding, and other related equipment using customer supplied original media and documents Maintains a safe, clean and orderly retail Store Ensures confidentiality of customer data and careful handling of documents, media, and packages Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage Takes preemptive action to prevent errors and waste Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits Follows FedEx Office standard operating procedures as well as adhering to legal, HR, safety , customer service & security policies & procedures

Skills & Qualifications

• Excellent verbal & written communication skills

Experience

• 6+ months of specialized experience
• Ability to stand during entire shift, excluding meal & rest periods
• Ability to move & lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist & knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, & other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation & instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention & concentration for extended periods of time during work activities. Ability, on a consistent basis, to work with minimal supervision. Ability, on a consistent basis, to report regularly to work & maintain established business hours in order to support the FedEx Office business; regular attendance &/or reporting could include regular attendance at a physical location &/or maintaining established business hours depending on the scope & nature of the position

Education

• High school diploma or equivalent education