Pharmacy Operations Manager

As a pharmacy operations manager, you'll be responsible for managing day-to-day non-clinical pharmacy operations, leading pharmacy technicians, and ensuring excellent customer experiences while driving efficiency and growth in pharmacy operations.

Responsibilities

• Accountable for performing day-to-day non-clinical pharmacy operations and administrative activities.
• Ensures efficient pharmacy workflow and a positive patient experience.
• Responsible for operating pharmacy systems to obtain patient and drug information and process prescriptions.
• Under the supervision of a pharmacist, supervises pharmacy technicians and pharmacy cashiers within the guidelines of authorized company policies, laws, regulations, and business ethics.
• Responsible for the selection, scheduling, and development of pharmacy technician personnel.
• Leads training, coaching, and performance management of pharmacy technicians.
• Makes decisions regarding performance management including discipline and termination.
• Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer complaints, helps respond to customers' requests in a timely manner, and answers non-clinical questions to ensure a positive customer experience. Models and shares customer service best practices. Develops strong relationships with customers by anticipating customer needs and proactively offering services to provide the best experience possible when using the pharmacy. Enhances customer experience by increasing focus on healthcare services. Assists pharmacist in the delivery of patient care including patient registration, prescription data entry, preparation of medications for patients, counting, and verifying (where allowed by law). Completes patient and physician calls under the supervision of a pharmacist (where allowed by law). Under the supervision of a pharmacist assists with healthcare service offerings including administering vaccines, health screenings, and any health services allowed by law. Within the guidelines of authorized company policies, state and federal laws/regulations, exercises independent judgment to delegate, direct, and assign non-clinical work in the pharmacy. Ensures tasks are completed on-time and holds others accountable for efficient workflow. At the direction of the Pharmacy Manager or pharmacist, prepares, and files reports and records required by the company and various government agencies. Manages core pharmacy workflow and drives excellence in pharmacy operations. Coordinates and organizes pharmacy daily schedule of activities. Recommends allocation of pharmacy hours. Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies. Under the direction of the pharmacist, exercises independent judgment to ensure compliance and execution of all business administrative activities and pharmacy inventory management tasks that do not require pharmacist licensure. Manages annual inventory preparation. Accountable for completion of non-clinical patient calls. Drives new technology/process roll-out, champions change, and engages team around action planning. Assures proper operation and maintenance of pharmacy department equipment. In collaboration with Pharmacy Manager, responsible for recordkeeping and ensuring security safeguards are in-place. Under supervision of the pharmacist, strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription-dispensing activities and understands their role in ensuring that the elements of Good Faith Dispensing are met. Maintains and applies knowledge of Company asset protection techniques. Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager. Communicates prescription errors to the accountable pharmacist, and adheres to Company policies/procedures in relation to pharmacy errors to the Continuous Quality Improvement Program. Ensures accurate processing of insurance claims to resolve customer issues and prevent payment rejections. Follows-up with insurance companies as well as medical providers and conducts or participates in third-party audits. Assists supports Store Manager or Pharmacy Manager in analyzing improving pharmacy financials, operaional quality customer service. Manages Community Outreach Portal distributes pharmacists to off-site immunization clinics as needed. Builds maintains relationships with retail partnerships.

Skills & Qualifications

• > Proficient in operating pharmacy systems to manage prescriptions.
• > Strong communication skills for engaging customers.
• > Ability to lead teams effectively.
• > Excellent organizational skills for managing schedules.
• > Attention to detail for handling prescriptions accurately.
• > Familiarity with state/federal laws governing pharmaceutical practice.
• > Computer literacy (especially Microsoft Office Suite)
• > Interpersonal skills for resolving conflicts between employees/customers.

Experience

• One year's worth experience as a certified pharmacy technician in either retail or hospital settings.
• Previous people management/leadership experience is preferred but not mandatory.

Education

• High school diploma/GED

Why Join Us

• Opportunities for career advancement within Walgreens.
• Access to comprehensive training programs designed specifically for professionals interested in expanding their skillset within healthcare sectors.
• A supportive workplace culture focused on continuous learning & growth.

Benefits

• Health,dental,vision coverage available.*Prescription coverage included.Retirement savings plan(401k) option.Employee discounts.Work-life balance initiatives.Career development programs.*With minimum requirement being thirty hours worked weekly