Pharmacy Customer Service Associate

This is more than a place to start your career. This is an introduction to the future of healthcare. As a pharmacy customer service associate, you'll always be front and center. Each day is a new opportunity to build relationships and help customers, helping them find more joyful lives through better health.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
• Assists the pharmacist, under direct supervision, in the practice of pharmacy.
• Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience.
• Provides customers with courteous, friendly, fast, and efficient service.','Recommends items for sale to customer and recommends trade-up and/or companion items.','Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.','Takes customer to OTC aisle when possible to assist in locating products.','Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.','Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.','Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions.','Assists pharmacists in scheduling and maintaining work flow.','Reports prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program.','Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.','Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.','Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.','Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties as assigned by the Pharmacy Manager.','Assists and supports Pharmacy Department on inventory management activities such as ordering, unpacking, checking and storing shipment of pharmaceuticals.','Maintains knowledge of Company asset protection techniques','Files claims for warehouse overages (merchandise received but not billed), shortages (merchandise billed but not received), order errors or damaged goods involving Rx drugs.','Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).','Constructs and maintains displays including promotional, seasonal, super structures, sale merchandise.','Completes resets and revisions as directed.','Assists with separation of food items (e.g., raw foods from pre-cooked)''product placement as specified by policies/procedures (e.g., raw ''frozen meats on bottom shelves).''For consumable items''assists in stock rotation using the first in''first out method''restock outs.''Has working knowledge of store systems''store equipment.'],'Training & Personal Development':['Earns''maintains PTCB certification through the designated PTCB training program''state required certification/registration.'],'Attends training''completes PPLs requested by Manager or assigned by corporate''acquires continuing education credits.'],'Maintains knowledge''skill in healthcare''pharmacy including latest news''developments.'],

Skills & Qualifications

• $16 $18 / Hourly

Experience

• Must be fluent in reading,''writing,''speaking English.
• Requires willingness to work flexible schedule including evenings''weekend hours.

Education

• Prefer six months of experience in a retail environment.
• Prefer to have prior work experience with Walgreens.
• Prefer good math skills so they can fill prescriptions accurately including counting,''measuring''weighing medications.
• Prefer good computer skills.

Why Join Us

• Our pharmacies are filled with innovation,new technologies'and so many ways'to learn'grow.
• We'll make sure you get some joy yourself.
• You'll get the tools'and support you need'to move your career forward.

Benefits

• Health,dental'vision*
• Prescription coverage
• Retirement Savings Plan (401(k))
• Employee discount