This role involves providing member service, maintaining the checkout area, resolving member issues, promoting products, assisting with payments, returns, refunds, exchanges, following safety standards, organizing merchandise, maintaining a safe shopping environment, and supporting training initiatives.
Responsibilities
- Provides member service.
- Maintains the checkout area.
- Resolves member issues and concerns.
- Promotes Sam's Club products and services.
- Provides guidance and support to members regarding self-service technology.
- Processes member purchases.
- Assists with payments, returns, refunds, and exchanges according to company policies and procedures for different membership and payment types.
- Follows company safety standards, procedures, and guidelines, including conducting safety sweeps.
Skills & Qualifications
- Customer service skills
- Knowledge of point-of-sale systems
- Problem-solving abilities
- Teamwork orientation
- Basic math skills
Experience
- Retail experience including operating front-end equipment (cash register)
- Working with mobile retail applications
Why Join Us
- Competitive pay
- Performance-based bonus awards
- Comprehensive health benefits (medical, vision, dental)
- Financial benefits (401k, stock purchase, company-paid life insurance)
- Generous paid time off (PTO) including parental leave, family care leave, bereavement leave
Benefits
- $18.00 to $26.00 hourly wage range*
- *Actual hourly rate equals or exceeds required minimum wage applicable to job location
- Additional compensation in the form of premiums ($0.35-$3.00/hour depending on factors like schedule/facility/season/work performed)