Member Specialist

Ensuring the area of responsibility is maintained in accordance with company policies and procedures, providing member service, assisting with transactions, and safeguarding Sam's Club assets and property.

Responsibilities

• Maintaining the area of responsibility in accordance with company policies and procedures by handling returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Providing member service by maintaining exit areas, reviewing member receipts, acknowledging member needs, assisting members with purchasing decisions, and locating merchandise.
• Maintaining the self-checkout area, resolving member issues and concerns, promoting Sam's Club products and services, guiding members on self-service technology, processing purchases, and assisting with payments, returns, refunds, and exchanges according to company policies.
• Assisting with securing and safeguarding Sam's Club assets by observing potential criminal activity, maintaining paperwork/logs/documentation, executing emergency response procedures, and ensuring compliance with security/safety practices.
• Assisting with training Member Frontline Service associates on company processes/procedures, teaching new technology/tool functionality, delivering new program rollout training, and providing continuous learning/process improvement opportunities.
• Complying with company policies/procedures/standards of ethics/integrity by implementing action plans using the Open Door Policy.
• Completing work assignments/priorities by using policies/data/resources, collaborating with managers/co-workers/customers/business partners, identifying priorities/deadlines/expectations, carrying out tasks, communicating progress/information, addressing improvement opportunities, and adapting to change/difficulties/feedback.

Skills & Qualifications

• Operating front-end equipment (cash registers)
• Working with mobile retail applications
• Retail experience

Experience

• Previous retail experience including operating front-end equipment (e.g., cash register)
• Ability to manage workload and prioritize tasks independently

Education

• High school diploma or equivalent

Why Join Us

• Competitive pay
• Performance-based bonus awards
• Opportunities for growth and development
• Live Better U education benefit program for full-time/part-time associates

Benefits

• - Health benefits include medical/vision/dental coverage -Financial benefits include 401(k)/stock purchase/company-paid life insurance -Paid time off benefits include PTO,parental leave,family care leave,bereavement,jury duty,voting. -Additional benefits include short-term/long-term disability,company discounts,Military Leave Pay,adoption/surrogacy expense reimbursement.
• Live Better U provides educational benefits covering tuition/books/fees for associate education programs ranging from high school completion to bachelor's degrees.