Market Financial Center Manager

This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture.

Responsibilities

• Operates as a back up financial center leader within a market
• Manages client traffic, engaging and appropriately routing clients, and fostering client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiative prescribed by market leaders
• Drives operational excellence

Skills & Qualifications

• Coaching","Customer Service Management","Customer and Client Focus","Performance Management","Talent Development","Business Operations Management","Recruiting","Result Orientation","Risk Management","Sales Performance Management","Inclusive Leadership","Leadership Development","Prioritization","Problem Solving","Referral Management

Experience

• 1+ years of leadership experience demonstrated through one or a combination of the following: coaching, training and/or motivating a work team"],["Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals"],["Proven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfaction"],["Strong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitability"],["Proven record of balancing risk and making sound decisions while achieving business goals"],["Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service"],["Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results"],["Strong communication skills (including verbal, non-verbal, written and presentation) and active listening skills"],["Proficiency in computer skills and professional programs (for example, Microsoft Office)"]},
• education:[

Education

• Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent