Implementation Project Consultant

This job is responsible for acting as the primary interface to a small portfolio of high revenue and complex Treasury clients. The role involves leading, directing, influencing, and coordinating implementation of highly complex, treasury, cash management, card, merchant and depository products and services while leveraging subject matter expertise.

Responsibilities

• Consults with client through implementation of treasury product package
• Facilitates internal and external client calls to work through implementation requests for successful completion
• Troubleshoots, researches, and responds to internal client team requests for resolutions
• Leverages key stakeholders to drive process improvement and operational excellence
• Provides coaching to teammates relative to productivity, client satisfaction, and problem resolution
• Resolves complex escalations using sound judgment and decision making

Skills & Qualifications

• Attention to Detail","Client Management","Critical Thinking","Customer and Client Focus","Oral Communications","Account Management","Adaptability","Analytical Thinking","Coaching","Written Communications","Active Listening","Collaboration","Influence","Problem Solving","Stakeholder Management

Experience

• Experience working in an environment with individual and team goals where goals were routinely met or exceeded
• Experience in financial services and knowledge of financial services industry, products and solutions