As a Guest Service Agent, you will be responsible for managing the first impression of our Guests. This includes transferring and storing guest luggage, responding to guest requests, greeting and escorting arriving/departing guests, providing information about the hotel and local area, processing messages for guests, staying updated on hotel services/VIP requests/special events, ensuring orderliness/safety guidelines around the lobby/front door areas, organizing/storing luggage per guidelines, assisting in equipment maintenance/appearance/functionality, retrieving/transferring guest luggage.
Responsibilities
- Greet and escort arriving and departing guests to and from their accommodations.
- Respond to guest inquiries and requests in a timely, friendly, and efficient manner.
- Serve as a key point of contact for Guests and efficiently respond to Guest enquiries.
- Provide information, advice, and booking services for various Guest enquiries (including city tours, theatre tickets, restaurants, doctors, flight bookings).
- Process and deliver messages for Guests.
- Stay current with all hotel services as well as daily VIP requests and special events.
- Ensure orderliness and safety guidelines around the lobby and front door areas.
- Organize and store luggage according to guidelines as needed.','Assist in the maintenance, appearance, and functionality of equipment.','Retrieve and transport guest luggage.'
Skills & Qualifications
- Timely response to guest inquiries.
- Friendly demeanor.
- Efficient handling of guest requests.
- Knowledge of hotel services/local attractions.
- Attention to detail regarding safety/orderliness in public spaces.
Experience
- Prior experience in guest service or related roles may be beneficial.
- Ability to handle multiple tasks simultaneously.
- Strong interpersonal skills.
Why Join Us
- Opportunity to manage first impressions of guests.
- Access to diverse guest needs through comprehensive support services.
- Collaboration with teams during special events.