General Manager in Training

Provides GAS3 selling experience for DIY and professional customers. Manages store operations, achieves sales goals, ensures high standards of customer service, manages DIY services, understands P&L levers, and assists in backing up operations of commercial delivery programs.

Responsibilities

• Provide GAS3 selling experience for DIY and professional customers
• Provide leadership and developmental coaching for store Team Members
• Achieve personal/store sales goals and service objectives
• Manage DIY services including battery installation, testing, wiper installs, etc.
• Ensure high standards of customer service including prompt handling of any complaints for product and operational standards
• Understand levers to impact P&L Manager on duty responsibilities (touch base/coaching, issue resolution, floor/phone mgmt., task assignment and completion, safety, open/close duties)
• Weekly scheduling process

Skills & Qualifications

• Act like an owner
• Superior communication and customer service skills
• Ability to locate and stock parts
• Safety knowledge and skills
• Parts and automotive system knowledge skills
• ASE P2 certified or ASE ready equivalent
• Ability to execute and train advanced solution, project and product quality recommendations
• Ability to source from numerous places including special order, FDO, second source, etc.

Experience

• 2-3 years of experience managing a team of 10 – 20 Team Members in a fast-paced and highly dynamic retail environment
• Successful experience managing profitability; proven financial and business acumen

Education

• High school diploma or general education degree (GED), Bachelor’s degree in business or a related area preferred

Benefits

• Position is eligible for sales commission based on individual or store performance