A Front Office Associate provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. This role involves influencing the first impression of Guests and performing various tasks to ensure their satisfaction.
Responsibilities
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
- Keep the Guest Service Manager informed of any relevant feedback from guests and other departments
- Demonstrate a high level of customer service at all times
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
- Demonstrate knowledge of hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Follow correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy","Comply with hotel security, fire regulations, and all health and safety legislation","Act in accordance with policies and procedures when working with front of house equipment and property management systems","Follow company brand standards","Assist other departments, as necessary
Skills & Qualifications
- Previous experience in a customer-focused industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Calm, efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest
- Professional manner with an emphasis on hospitality and guest service
- Ability to work independently and as part of a team","Competent level of IT proficiency
Experience
- Previous experience in a customer-focused industry
- Previous experience in cash handling
- Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
- Conflict resolution experience
Why Join Us
- Hilton is the leading global hospitality company committed to providing exceptional guest experiences across its global brands.
- The vision 'to fill the earth with the light and warmth of hospitality' unites the team to create remarkable hospitality experiences worldwide every day.
- Team Members are at the heart of Hilton's success.