The Financial Operations Coordinator is responsible for the customer invoicing, collections, and internal departmental billing for an assigned portfolio of clinical trials. They will create monthly invoices based on contract payment terms, act as the main point of contact with customers for invoice inquiries and disputes, record payments in internal systems, create customer account summaries, and follow up on any past due amounts to ensure payment is received in a timely manner.
Responsibilities
- Create monthly invoices based on contract payment terms
- Act as the main point of contact with customers for invoice inquiries and disputes
- Record payments in internal systems
- Create customer account summaries
- Follow up on any past due amounts to ensure payment is received in a timely manner
- Detail review the contract compared to the invoicing system at the start of each trial and for any subsequent amendment to verify all items exist and are set up correctly
- Collaborate with the Financial Operations Analysts and Senior Analysts (FAs) to review and resolve complex billing issues
- Liaise with the Office of Sponsor Programs (OSP) to support customer account management and ensure payments are applied to correct accounts in the general ledger system
Skills & Qualifications
- Intermediate-level experience with Microsoft Excel
Experience
- 1 year of relevant experience required
- 2-4 years of relevant experience preferred
Education
- High School diploma or GED
Why Join Us
- Each day, Buckeyes across the state and around the world make a lasting impact.
- Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world.
Benefits
- Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.