Facilities Soft Services Coordinator

The Facilities Soft Services Coordinator supervises and coordinates the daily operations of cleaning staff and tea ladies to maintain exceptional cleanliness, hygiene, and hospitality services throughout the office facility. This hands-on leadership role ensures consistent service delivery, team development, and adherence to quality standards while creating a comfortable and welcoming workplace environment.

Responsibilities

• Lead and supervise a team of cleaners and tea ladies, providing daily work assignments, performance guidance, and skills development.
• Create work schedules ensuring adequate coverage for all areas during business hours and coordinate staff rotation for breaks and leave coverage.
• Conduct regular team meetings to communicate standards, address concerns, and foster collaborative team environment focused on service excellence.
• Oversee comprehensive cleaning operations including office areas, meeting rooms, pantries, washrooms, and common spaces to maintain consistent cleanliness standards.
• Coordinate tea and beverage services for employees and visitors, ensuring fresh supplies and proper service presentation.
• Monitor work quality through regular inspections and provide immediate feedback to maintain high service standards throughout the facility.
• Implement and monitor cleaning protocols, hygiene standards, and service procedures to ensure consistent quality across all work areas.
• Conduct daily quality inspections and maintain checklists for systematic monitoring of cleaning tasks and service delivery.

Skills & Qualifications

• SPM/O-Level qualification or equivalent; Certificate in Hospitality, Facilities Management or related field preferred.
• Minimum three to five years of experience in facilities services,cleaning operations or hospitality services with at least two years in supervisory roles.
• Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards.
• Leadership and Management Experience: Proven supervisory capabilities with experience leading diverse teams in Malaysian multicultural workplace environment.
• Strong coaching and development skills with ability to motivate and guide team members effectively.
• Experience managing daily operations while maintaining focus on quality standards and customer satisfaction.

Experience

• Minimum three to five years of experience in facilities services,cleaning operations or hospitality services with at least two years in supervisory roles.
• Previous experience managing cleaning teams and understanding of Malaysian workplace cleaning standards.

Education

• SPM/O-Level qualification or equivalent; Certificate in Hospitality,Facilities Management or related field preferred.

Why Join Us

• This position offers excellent opportunities for professional growth within facilities managementand team leadership providing valuable experience in operations managementstaff developmentand service excellence in Malaysia's commercial office environment.