Customer Service Associate

A Customer Service Associate at Walgreens helps customers with all the essentials they need while making a difference in their community. They also gain new opportunities to learn and grow every day through various aspects of store operations.

Responsibilities

• Models and delivers a distinctive and delightful customer experience.
• Registers sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service.
• Engages customers and patients by greeting them and offering assistance with products and services.
• Resolves customer issues and answers questions to ensure a positive customer experience.
• Shares customer service best practices with all team members.
• Provides customers with courteous, friendly, fast, and efficient service.
• Recommends items for sale to customers and recommends trade-up and/or companion items.
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader. Implements Company asset protection procedures to identify and minimize profit loss. Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products). Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation using the first-in-first-out method. Has working knowledge of store systems and store equipment. Provides customer service in the photo area including digital passport photo service, poster print and creative machine, suggesting sell of promotional photo products. Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store). Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance. Complies with all company policies and procedures; maintains respectful relationships with coworkers. Completes special assignments and other tasks as assigned.

Skills & Qualifications

• Fluent in reading, writing, and speaking English (except in Puerto Rico)
• Willingness to work flexible schedules including evenings and weekends

Experience

• Six months of experience in a retail environment (preferred)
• Prior work experience with Walgreens (preferred)

Why Join Us

• The work you do makes a difference in your entire community
• Your career gets a boost with new opportunities to learn and grow every day
• Impact your customers' lives and your future

Benefits

• Health, dental, and vision*
• Paid time off benefits
• Employee discount
• Retirement Savings Plan (401(k)) Flexible hours Training programs *with a 30-hour work week