As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.
Responsibilities
- Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
- Assist customers with locating and handling merchandise.
- Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
- Process orders and deliveries accurately so customers receive merchandise as expected and on time.
- Cross-functionally train in other areas of the store to help deliver the best customer service.
- Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
- Guide customers through shopping or checkout.
- Complete other duties as assigned.
Skills & Qualifications
- Computer usage skills (inputting, accessing, modifying, or outputting information)
- Common retail technology proficiency (smartphones and tablets)
- Reading, writing, and basic arithmetic abilities
- Ability to perform duties involving prolonged standing, sitting, and other activities necessary to perform job duties
- Lifting ability (minimally lift 25 lbs unassisted or over 25 lbs with or without an accommodation)
Experience
- 6 Months Experience using a computer
- 6 Months Experience using common retail technology
Why Join Us
- Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals.
- Make your well-being a priority with multiple top-tier health insurance options.
- Explore educational opportunities with Lowe's tuition assistance program.
- Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
- Gain extra savings with a 10% Associate Discount.
Benefits
- Paid Time Off: We offer paid time off for vacation, holidays, sick leave, and volunteer time.
- Financial Well-Being: Competitive salary and bonus opportunities along with access to our Employee Stock Purchase Plan (ESPP) with a 15% discount and a 401(k) retirement account with a company match up to 4.25% if you contribute 6% of your pay.
- Comprehensive Insurance: Affordable insurance plans, mental health care, and Employee Assistance Programs for all regular full-time and part-time associates.