Customer Service Associate

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
• Guide customers through shopping or checkout.

Skills & Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties

Experience

• 6 months of Retail and/or customer service experience (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Why Join Us

• Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals.
• Make your well-being a priority with multiple top-tier health insurance options.
• Explore educational opportunities with Lowe's tuition assistance program.
• Take charge of your financial future with a company-matching 401(k) and optional Employee Stock Purchase Program.
• Gain extra savings with a 10% Associate Discount.

Benefits

• Paid Time Off We offer paid time off for vacation, holidays, sick leave, and volunteer time.
• Financial Well-Being We ensure your hard work is well compensated with a competitive salary and bonus opportunities.
• Paid Parental Leave All full-time salaried or hourly associates receive up to 10 weeks of paid maternity leave and 4 weeks of paid parental leave, plus access to dependent care resources, including adoption assistance.
• Comprehensive Insurance All regular full-time and part-time associates enjoy access to affordable insurance plans, mental health care, and Employee Assistance Programs.