Customer Service Associate

As a Customer Service Associate, you combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping at Lowe's. This is an excellent role for those who want to engage with customers and help them solve their home improvement challenges.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise.
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
• Process orders and deliveries accurately so customers receive merchandise as expected and on time.
• Cross-functionally train in other areas of the store to help deliver the best customer service.
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills & Qualifications

• Computer literacy (inputting/accessing/modifying/outputting information)
• Familiarity with common retail technology (smartphones/tablets)
• Basic arithmetic skills (addition/subtraction)
• Reading/writing abilities

Experience

• 6 months’ experience using computers/retail tech (smartphones/tablets)
• 6 months’ experience in retail/customer service

Education

• Able to read/write/basic arithmetic

Why Join Us

• Competitive pay/flexible schedules.
• Top-tier health insurance options.
• Tuition assistance program.
• Company-matching 401(k)/optional ESPP.
• 10% Associate Discount.

Benefits

• Paid Time Off: vacation/holidays/sick/volunteer time.
• Financial Well-Being: competitive salary/bonus opportunities; ESPP with 15% discount; 401(k) w/company match up to 4.25% if contributing ≥6%.
• Comprehensive Insurance: affordable plans + mental health/EAP coverage.
• Paid Parental Leave: up to 10 wk maternity + 4 wk parental leave.