A Cluster Commercial Director develops a commercial strategy covering all segments and channels to maximize revenue and profit performance of multiple hotels. They lead execution of the commercial strategy through managing relationships with various teams and act as a key role model and leader within the executive committee.
Responsibilities
- Direct accountability for delivering all hotel revenues including rooms, group, conference and events, food and beverage, and other revenues for all hotels
- Own commercial strategy from planning through to execution using the Hilton commercial focus process
- Direct and oversee all group, conference and events sales activity from demand generation to maximizing conversion
- Manage the creation and execution of the annual revenue plan for all hotels
- Support cluster director of sales, cluster marketing and communication manager, and cluster reservations manager in hotel business development team's activities
- Manage hotel level public relations activities
- Manage hotel pricing and inventory management
- Liaise with regional commercial and brand teams to provide maximum benefit to hotel performance
Skills & Qualifications
- Excellent oral and written communication skills in English & preferably in Japanese across different functions and levels within the business, including with Management and Ownership groups
- Demonstration of Leadership skills to ensure driving the vision for all revenue streams from a divisional, cluster, and hotel perspective
- Ability to perform critical analysis and develop accurate findings
- Ability to work well under deadline pressure and/or travel
- Certifiable in the use of all Hilton revenue management database systems and tools
- Strong experience or adaptable training in the use of automated systems, personal computers, and software programs, including Microsoft Office
- Sales experience in either field or on-site environment
- Adaptable to travel as required and schedule changes
Experience
- Significant experience of three (3) or more years in revenue management or analytical roles
- 2 years cross-functional experience in operations or hotel management and brand exposure
Why Join Us
- Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.
- Our vision 'to fill the earth with the light and warmth of hospitality' unites us as a team to create remarkable hospitality experiences around the world every day.
- And, our amazing Team Members are at the heart of it all!