Client Success Summer Intern

This internship is ideal for students passionate about technology, sustainability, and client engagement who want to contribute to impactful projects while learning from experienced team members. Opower’s mission is to help utilities engage their customers and drive energy efficiency through data analytics, personalized communications, and behavioral science.

Responsibilities

• Participate in a variety of cross-functional meetings (internal and client-facing), collaborating with teams such as Implementation Engineering, Product, and Client Success to support ongoing initiatives.
• Help coordinate deliverables and action items between teams, ensuring effective communication and timely updates.
• Contribute to process improvement by identifying bottlenecks, recommending enhancements, and assisting with the design and testing of Standard Operating Procedures (SOPs).
• Assist in the preparation and organization of materials, data, and presentations for client meetings.
• Support knowledge management by reviewing and improving documentation, and identifying and implementing best practices.
• Shadow team members during client interactions to observe effective communication with both technical and non-technical stakeholders.
• Contribute to problem-solving efforts by identifying issues and brainstorming or testing solutions in collaboration with your mentor.
• Take part in training sessions on Opower’s SaaS product suite, Oracle solutions, and the SaaS business model. Explore the use of AI tools (in alignment with Oracle guidelines) and digital platforms to improve team efficiency and client impact. During your final week of the internship, deliver a capstone presentation showcasing your work.

Skills & Qualifications

• Currently pursuing a Bachelor’s degree in Business, Environmental Studies, Communications, Humanities, or a related field. Regardless of your major, if you are passionate about how technology can positively impact climate change, thi sinternship is for you! Strong interest in technology, sustainability, process optimization, and/or customer success. Excellent written and verbal communication skills. Highly organized and detail-oriented, with the ability to manage multiple projects simultaneously. Creative, collaborative, and eager to learn in a fast-paced environment. Ready to engage and learn with your Opower mentor(s). Familiarity with Microsoft Office.

Experience

• Must be able to work EST hours and be available onsite at our Arlington, VA office for the full duration of the internship.
• Visa sponsorship is not available for this role.

Education

• Currently pursuing a Bachelor’s degree in Business, Environmental Studies, Communications, Humanities, or a related field.

Why Join Us

• Oracle Energy an dWater provides The most comprehensive platform of leading-edge solutions to empower utility business transformation— from asset operations to the customer experience. These validated, innovative solutions enable today's electric,gas,and water utilities to improve the customer experience and enhance operational efficiency. Add in the flexibility of the cloud, and utilities can more quickly adapt to the changing landscape while reducing cost and workload.

Benefits

• Medical,dental,and vision insurance,inclu ding expert medical opinion Short term disability and long term disability Life insurance and AD&D Supplemental life insurance(Employee/Spouse/Child) Health care and dependent care Flexible Spending Accounts Pre-tax commuter and parking benefits 401(k) Savings and Investment Plan with company match Paid time off: Flexible Vacation is provided o all eligible employees assigned oa salaried(non-overtime eligible) position.Accrued Vacation is provided o all other employees eligible for vacation benefits.For employees working at least 35 hours per week,the vacation accrual rate is 13 days annually forthe first three years of employment and 18 days annuallyfor subsequent years of employment.Vacation accrual is prorated foremployees working between 20 and 34 hours per week.Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays Paid sick leave: 72 hours of paid sick leave upon date of hire.Refreshes each calendar year.Unused balance will carry over each year up ton amaximum cap of 112 hours.Paid parental leaveAdoption assistanceEmployee Stock Purchase PlanFinancial planning group legalVoluntary benefits including auto,homew owner and pet insurance