Café Ambassador

As a Café Ambassador, you're at the heart of the Capital One community. You'll introduce café goers and customers to our best-in-class services, create memorable experiences, and drive brand awareness at our Cafés.

Responsibilities

• Bring the Café experience and our brand to life by helping to create an inclusive environment where all customers and team members feel welcome
• Proactively engage with customers and the community in all areas of the Café whether you’re helping people with tech challenges, showing off our cool services and products, or having deeper conversations about their financial journeys
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy through discovery and Capital One resources
• Be a team player and work with an energized team of Ambassadors helping to inspire teammates as they inspire you
• Stay curious, adaptable and have a desire to learn and grow through self development
• Continually learn new digital and technical skills
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café
• Volunteer within the community and be an advocate for financial literacy

Skills & Qualifications

• Outgoing personality
• Strong teamwork abilities
• Problem-solving skills
• Customer service orientation
• Communication skills

Experience

• At least 1 year of Retail, Sales or Customer Service experience
• Preferred: 2+ years of Retail or Customer-facing experience

Education

• High School Diploma, GED, or Equivalent Certification
• Preferred: Associate’s degree

Why Join Us

• Work alongside a team of supportive, caring people
• Opportunities to move within the company
• Learn and grow with opportunities for advancement

Benefits

• Comprehensive benefits program
• Health, financial, and other benefits that support total well-being
• Personal flexibility
• Eligible for health insurance, retirement plans, paid leave, etc.