Bank Manager

Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects. Understands the needs of BMO customers or prospects to provide sales and service in the best interests of the customer. Advises customers on products and strategies that meet their financial objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and profitability goals in compliance with legal and regulatory requirements and the Bank’s policies and processes.

Responsibilities

• Fosters a culture aligned to BMO purpose, values and strategy and role models BMO values and behaviours in all that they do.
• Ensures alignment between values and behaviour that fosters diversity and inclusion.
• Regularly connects work to BMO's purpose, sets inspirational goals, defines clear expected outcomes, and ensures clear accountability for follow through.
• Builds interdependent teams that collaborate across functional and operating groups to create the highest value for all stakeholders.
• Attracts, retains, and enables the career development of top talent.
• Improves team performance, recognizes and rewards performance, coaches employees, supports their development, and manages poor performance.
• Develops and executes a branch business plan to maximize business growth and wallet share and achieve customer retention и acquisition objectives.
• Contributes to the achievement of business objectives by conducting sales calls, establishing a personal referral network, и other business development activities.

Skills & Qualifications

• In-depth knowledge of retail banking products и services
• Advanced knowledge of competitive marketplace и trends in product offerings
• Working knowledge of branch operational processes и policies
• Working knowledge of branch technologies, processes, и performance metrics

Experience

• Typically between 4 6 years of relevant experience
• Previous supervisory или management experience preferred

Benefits

• Health insurance
• Tuition reimbursement
• Accident и life insurance
• Retirement savings plans